Technical Support Engineer

Technical Support Engineer page is loaded## Technical Support Engineer locations:
Phoenix, AZtime type:
Full time posted on:
Posted Todayjob requisition :
2633981
** Company Overview
** KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays.

The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems.

There is never a dull moment with us.
** Group/Division
** The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services.

Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.
** Job Description/Preferred Qualifications
** As Technical Support Engineers we are actively engaged in the Customer service support & Service continuity processes for the Film and Scatterometry Technologies (FAST) covering multiple aspects of Service readiness, field support & reliability improvements. This includes supporting field escalations, supporting field service team & onsite support various system and subsystems. The Technical Support Engineer must possess strong sense of purpose, continually seek to improve self, others, and processes.

Work requires supporting field service escalations, coordinating with many engineering fields to drive solutions, driving post-mortems and standardizing solutions to drive CIPs’ and serviceability requirements for new products. Must be effective in matrixed work environment. Travel will be required. We are looking for candidates who are seeking professional growth and can demonstrate leadership attributes.
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* Preferred Qualifications:

*** Knowledge of KLA fast film products is a plus
* Technical college degree in Engineering, Optics or Electronics, or 2+ years Semiconductor/Medical equipment service support experience
* Willing to travel 30-60%
* Ability to travel as needed to Chandler Arizona and North Phoenix
* English proficient, alongside ability to read and understand technical documents and writings
* Require ability to diffuse potentially difficult situations and facilitate solutions agreeable to multiple parties
** Minimum Qualifications
*** Master's Level Degree or work experience of 2 years or equivalent work experience;
Bachelor's Level Degree or work experience of 5 years or equivalent work experience

Base Pay Range: $37.02 - $62.94 Per Hour Primary

Location:

USA-AZ-Phoenix-KLAKLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning…