Senior Customer Success Manager

Senior Customer Success Manager at Dot Compliance

Dot Compliance is a leading provider of cloud Quality and Compliance management solutions for the life science industry. Our SaaS solutions are based on , the world's most innovative cloud technology provider. We are a young and innovative software company looking to dramatically change how pharma, biotech, and medical device companies manage their quality and compliance-regulated processes.

We are looking for a Senior Customer Success Manager (CSM) to become an integral part of our Customer Success team. As a Senior CSM, you will lead Enterprise and Mid-Market customers throughout their Dot Compliance journey by increasing adoption, driving expansion, building value, and ensuring retention. You will partner closely with customers while collaborating cross-functionally with our Services, Support, Product, and Sales teams.

Our ideal candidate should be passionate about learning innovative technologies, organizing information/data, working according to procedures and regulatory requirements, and keen on joining a growing and dynamic team. You will succeed in this role if you are a problem solver who likes to work with people in a fast‑paced environment to derive the best solution for both the customer and Dot.

Customer Success is our top value; therefore this role requires individuals to be customer service‑oriented.

• 5-7 years of experience in a Customer Success Manager role working with Enterprise & Mid‑Market customers.
• Excellent written and oral communication skills.
• eQMS experience is highly valued.
• Knowledge in QA or software validation – Preferred.
• Knowledge of the life science industry – Preferred.
• Knowledge of Salesforce administration or development – Preferred.
• People‑oriented and high social skills.
• Technical orientation is a must.
• Independent learner with the ability to adapt and understand concepts with agility.
• Team player, able to excel in a rapidly changing, hyper‑growth, start‑up environment.
• Excellent presentation skills.

Seniority level:
Mid‑Senior level

Employment type:

Full‑time