Legal Priority Operator - 3rd Shift; Hybrid

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the customer journey. The company offers the industry’s most trusted portfolio of creative execution, world‑wide business process consulting, and services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees in 28 countries, RRD brings the expertise, execution, and scale to transform customer touchpoints into meaningful moments of impact.

Must be able to commute to Phoenix, AZ.

Shift: Sunday – Thursday 10:30 PM – 7:00 AM

Pay: $22.42 plus $3.00 shift premium

Training: Monday – Friday, 9 AM – 5 PM, 3–4 weeks

Hybrid: 3 days on site and 2 days remote (eligible post 90‑day probation)

• Serve as the primary point of contact for incoming word‑processing requests such as formatting, proofreading, editing, styling of documents, printing, and converting or saving documents to PDF.
• Coordinate, assign, distribute, prioritize, track, and expedite workload within the department.
• Interface with requesters to gather detailed information to better understand the nature and requirements of assignments.
• Analyze requests to determine how tasks should be performed and engage the appropriate resource for completion.
• Direct requests to proper resources and coordinate with local and off‑site office services.
• Assist with proofreading tasks and quality‑control analysis during heavy‑volume periods.
• Deliver projects within a reasonable, negotiated timeframe.
• Perform other related duties and assist with special projects as assigned.
• Maintain thorough knowledge of all firm‑supported software packages.
• Other duties as assigned.

• Ability to work in a fast‑paced environment and meet pressing deadlines.
• Ability to produce quality work product.
• Minimum typing speed of 60 wpm with 95% accuracy.
• Excellent verbal and written communication skills.
• Flexibility to work overtime as required.
• High school diploma or equivalent required; bachelor’s degree or 2+ years of legal experience preferred.
• Advanced knowledge of Microsoft Office Suite, including Excel, PowerPoint, Word, and Outlook.
• Experience with any of the following legal software and applications is an added advantage:
  Visio, Phillips Speech Exec, Bighand Digital Dictation, Best Authority, Doc Xtools, Omnipage, Forte, Mac Pac, Numbering Assistant, Forms Assistant, Nuance, Workshare Compare, iManage Desksite or Filesite, Adobe Acrobat, Dreamweaver, E‑Transcript Bundle Viewer, and Citrix Workspace.
• Prior document processing experience in a team environment.
• Knowledge of legal terminology preferred but not required.
• Transcription experience a plus.

The rate of pay for this role at the specified RRD location is $22.42 per hour. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may include overtime, shift differential, call‑in, and/or stand‑by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance, and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance, and employer/partner discounts.

All employment offers are contingent upon the successful completion of both a pre‑employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability and veterans.