Help Desk Support Specialist
Listed on 2026-02-17
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IT/Tech
IT Support, HelpDesk/Support, Systems Administrator, Technical Support
Overview
We’re working with a local company in Phoenix that’s looking to bring on a Help Desk Support Specialist to join their IT team. This is a full time, onsite role where you’ll be handling day to day technical support across the organization, troubleshooting hardware/software issues, supporting end users, and assisting with new system setups. It’s a great spot for someone who enjoys solving problems, learning new systems, and being that first line of defense when things go wrong.
The team is small, collaborative, and has a great culture; they’re looking for someone who is proactive, dependable, and communicative. You’ll get exposure to a mix of technologies across networking, Microsoft environments, and device management, so there is a ton of room to grow technically.
- Technical focus areas: End-user support, troubleshooting software/hardware issues, walk-ups, and ticket queue management.
- Active Directory administration: user setups, password resets, permissions, and group policies.
- Office 365 and Exchange support: assistance and issue resolution.
- Networking basics: VPNs, printers, connectivity, DNS/DHCP.
- Hardware and inventory: setup, imaging, and inventory management of laptops and peripherals.
- Role breakdown
: 40% End-user support, 25% Active Directory administration, 15% Office 365/Exchange support, 10% Networking basics, 10% Hardware setup and inventory management. - Daily responsibilities
:
Hands-on work as part of the team to resolve issues and support users.
- 1–3 years of experience in Help Desk or IT Support
- Proficient with Windows 10/11, Office 365, and Active Directory
- Strong communication and customer service mindset
- Basic understanding of networking fundamentals
- Experience with ticketing systems like Service Now, Jira, or Fresh service
- CompTIA A+ or similar certification
- Familiarity with Intune or MDM platforms
- Exposure to Azure AD or hybrid environments
- Experience supporting both on-site and remote users
- Bonus OR Commission eligible
- Medical, Dental, and Vision Insurance
- Vacation Time
- Stock Options
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
Posted By:
Isabella Sweet
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