System Support Specialist

Position: System Support Specialist I
**** With offices in Arizona, California, Florida, Kansas, Missouri, New Mexico, Nevada and Texas, we’re strong, growing and committed to supporting the communities we serve. We extend this commitment to the community to our associates, offering annual paid volunteer time off and charitable-matching opportunities. Voted a*
* * Best Bank to Work For
* ** by American Banker for multiple years, we offer our associates an array of benefits and the opportunity to chart their own career path with us. Join us in the pursuit of our mission to guide people to a lifetime of financial success, and enjoy a career filled with professional growth opportunities, interesting colleagues and the satisfaction of supporting our communities.
***** Performs general technical support and troubleshooting of desktop systems hardware and software, printers, multi-function printers, scanners, video conferencing systems, mobile devices and other technologies as defined and required.
* Investigates system issues and provides solutions using specific product knowledge, system tools and established methods and procedures. Documents solutions and maintains help desk ticket information and transactions.
* Provides first line technical support to internal clients across all markets utilizing remote and in person assistance.
* Works with vendors and the IT team to resolve problems and support other projects.
* Researches, updates and documents technical processes and procedures in IT Knowledgebase.
* Manages and tracks Help Desk tickets and phone calls in the Help Desk ticketing system.
* Responsible for computer equipment deployment and changes for associates and departments.
* Supports efforts to simplify and enhance the associate experience.
* Completes system patching.
* Performs application support and upgrades as needed.
* Performs other duties as assigned.
* Ability to multitask within a fast-paced environment while maintaining company and department standards with a high attention to detail.
* Problem solving and troubleshooting skills
* Ability to utilize independent judgement and decision making skills
* Strong  written and verbal communication and customer service skills
* Strong desire and ability to learn
* Motivated and open to change
* Willingness to work on issues outside comfort zone in order to gain personal and organizational knowledge
* Ability to work independently or on a team
* Ability to maintain confidentiality in dealing with personal and sensitive data
* Ability to present ideas in a user-friendly, business-friendly manner
* High school diploma or GED or equivalent
* 1-3 years customer service, banking, or technical support experience preferred
* Basic technical understanding of desktop/laptop hardware and software. The ability to reload an end user Windows bases PC operating system and application is a must. Basic hardware troubleshooting is also critical.
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