Systems Administrator Senior - It

ARIZONA STATE PARKS AND TRAILS Connecting people with the outdoors and history of Arizona to build a lifetime of memories. Arizona State Parks and Trails is the leader in sustainable outdoor recreation for current and future generations. To learn more about Arizona State Parks and Trails, visit our web site at  Arizona State Parks and Trails protect and preserve more than 30 state parks and natural areas.

The agency also includes the statewide trails program, outdoor-related grants program, the State Historic Preservation Office, as well as the Off-Highway Vehicle Program, and more. With parks located across the state, the agency strives to make outdoor recreation accessible and available to everyone.

Job Location:

1110 WEST WASHINGTON STREET, SUITE 100, PHOENIX, AZ 85007

Salary: $70,000 - $95,000 / Per Year

Grade: S25

Closing Date: OPEN UNTIL FILLED

The Senior Systems Administrator serves as a highly skilled and experienced Information Technology (IT) expert with the knowledge, skills, and abilities to manage and maintain critical IT systems and infrastructure. The ideal candidate will have a strong background in system administration, excellent problem-solving abilities, and the communication skills necessary to coordinate effectively with team members from diverse groups within the organization.

The Senior Systems Administrator will perform comprehensive user administration, including managing user accounts, access, and responding to support tickets. The Senior Systems Administrator has experience implementing and maintaining cybersecurity platforms and protocols. The Senior Systems Administrator acts as a high-level point of escalation for support tickets, resolving complex user issues promptly and professionally. The Senior Systems Administrator provides expert technical support and maintenance for all organizational hardware and associated peripherals.

• Implements software patches and security updates using cloud services and mobile device management solutions
• Perform comprehensive user administration, including managing user accounts, access, and responding to support tickets.
• Ensure compliance with Cybersecurity policies and procedures.
• Process, track, and resolve customer generated technical support requests
• Manage and track IT assets to ensure proper data destruction and surplus in accordance with policies and procedures
• Other duties as assigned as related to the position

• Manage workloads efficiently, demonstrating excellent organization and time management skills to handle multiple priorities simultaneously.
• Apply strong analytical and problem-solving skills to anticipate and prevent potential system failures.
• Coordinate with internal teams, external vendors, and project stakeholders using strong written and verbal communication skills.
• Strong understanding of network protocols, security principles, and best practices.
• Maintain detailed documentation of system configurations, processes, and infrastructure maps.
• Lead the deployment, patching, and configuration of operating systems and application software.
• Provide technical support and maintenance for organizational hardware.
• Coordinate with internal teams and stakeholders using strong written and verbal communication skills.

• Experience with scripting and automation tools (e.g., Power Shell, Python, Bash).
• Experience with cloud technologies (e.g., AWS, Azure, Google Cloud).
• Analytical and problem-solving skills to troubleshoot and resolve complex system issues.
• Manage workload efficiently, demonstrating excellent organization and time management skills.
• Manage and maintain server infrastructure (both physical and virtual), ensuring high availability, performance, and security.
• Oversee network services, including DNS, DHCP, VPN, and firewall configurations.
• Implement and manage system backups, disaster recovery plans, and business continuity procedures.
• Monitor system performance and troubleshoot complex, multi-system issues.

• Work collaboratively in teams and across organizations.
• Demonstrated…