Sr. Training Specialist; Shop​/Field

Position: Sr. Training Specialist (Shop/Field)
Xylem ist ein Fortune 500 Wassertechnologieunternehmen mit global 23.000 Mitarbeitenden in über 100 Ländern und einer Mission: unseren Kunden durch innovative Technologielösungen und unser Fachwissen bei der Lösung von Wasserproblemen und
-herausforderungen zu helfen. Wir sind der weltweit führende Anbieter effizienter, innovativer und nachhaltiger Wassertechnologien, die dafür sorgen, dass unser Wasser nachhaltig genutzt, optimal verwaltet, erhalten und wiederverwendet wird.
** We're Hiring a Sr. Training Specialist (Shop/Field) in the West!
***
* Job Summary:

**** The Sr. Training Specialist plays a critical role in ensuring that the organization’s service operations are efficient and effective. This position involves conducting detailed analyses of service processes, identifying areas for improvement, and developing and implementing service plans**. The Sr. Training Specialist collaborates with cross functional teams to address service issues, perform root cause analysis, and implement corrective actions. Additionally, this role involves training and mentoring junior staff.
** What you'll do:
**** Service & Operations Management*
* · Monitor, maintain, and improve service levels, availability, and performance across shop and field operations
· Identify, troubleshoot, and resolve service issues; lead service improvement plans and corrective actions
· Support service operations through standard work, procedures, work planning, and execution guidance
· Collaborate with service operations, engineering, supply chain, and vendors to resolve systemic issues and improve service delivery
· Conduct regular service reviews and provide data-driven recommendations to leadership
** Incident, Problem & Change Management*
* · Receive, log, prioritize, and resolve incident tickets
· Act as an escalation point for complex or high-risk service and technical incidents
· Communicate incident status and resolution progress to stakeholders
· Lead post-incident and post-change reviews; implement preventive and corrective measures
· Identify recurring issues, perform root cause analysis, and implement permanent fixes
· Review, approve, coordinate, and communicate change requests to minimize service disruption
** Training, Coaching & Technician Development*
* · Design, deliver, and continuously improve technical, safety, and compliance training programs for shop and field technicians
· Lead onboarding, skills assessments, certifications, and ongoing professional development initiatives
· Coach, mentor, and guide technicians in troubleshooting, preventative maintenance, safety, and customer interaction
· Address performance gaps through targeted coaching, corrective action plans, and retraining
· Promote a culture of continuous learning, accountability, safety, and empowerment
** Technical Leadership & Field Support*
* · Perform and oversee advanced diagnostics and service activities on complex mechanical, electrical, diesel, and multi-system equipment
· Serve as a technical escalation resource for technicians, distributors, and service partners
· Proactively identify, assess, and mitigate safety risks on company- and customer-owned equipment
· Support preventative maintenance strategies, parts usage best practices, and service documentation
** Safety, Quality & Compliance*
* · Champion a strong safety culture and ensure safe working environments
· Develop and deliver safety training aligned with company policies, DOT, FMCSA, and industry regulations
· Conduct audits, inspections, and quality reviews to ensure compliance with service and training standards
· Ensure consistent application of safety, quality, and operational standards across internal teams and distributor networks
** Customer, Distributor & Vendor Engagement*
* · Act as a trusted technical advisor to customers and distributor partners
· Interface directly with customers to support service quality, training needs, and issue resolution
· Translate complex technical information into clear, actionable guidance
· Manage service-related customer concerns by diagnosing issues, aligning expectations, and driving resolution
· Support distributor performance through training, technical guidance,…