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IT Support HelpDesk/Support

Onsite IT Service Desk Analyst - L1 Support

Job in Phoenix, Maricopa County, Arizona, 85003, USA
Listing for: Cognizant
Full Time position
Listed on 2026-02-19
Job specializations:
  • IT/Tech
    IT Support, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 40000 - 60000 USD Yearly USD 40000.00 60000.00 YEAR
Job Description & How to Apply Below
A leading IT services company in Phoenix, AZ is seeking a Service Desk Analyst to provide frontline support for IT incidents and service requests. The role involves troubleshooting issues, managing user accounts, and ensuring high customer satisfaction. Candidates should have experience in IT support, knowledge of ITSM tools like Service Now, and strong communication skills. This is an onsite position that requires adherence to SLAs and contributing to the knowledge base.
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