Program Manager, Workday Supply Chain

Job Description

Insight Global is seeking a Program Manager to join the Training & Communications team, supporting the implementation of Workday Supply Chain for a large non‑profit healthcare organization. The Program Manager, Workday Supply Chain ERP – Training & Communications is responsible for leading the training, documentation, and communication workstream for the implementation and ongoing optimization of Workday Supply Chain solutions across the organization.

This role serves as the program level lead for supply chain enablement, ensuring users are prepared to adopt new Workday processes, data structures, and system functionality.

The Program Manager provides functional leadership, coordination, and work direction to training resources and contributors supporting the Workday Supply Chain implementation, without formal people management responsibility. Working closely with the SSRM Director, Workday implementation partners, subject matter experts, and supply chain stakeholders, this role ensures training strategies, materials, and communications align with implementation timelines, deployment waves, and post go‑live support needs.

Additional responsibilities include:

• Lead the training and communications workstream for the Workday Supply Chain ERP implementation, including design, planning, execution, and sustainment activities.
• Partner with Workday implementation teams, functional leads, and SSRM leadership to align training and communication deliverables with implementation milestones, testing cycles, and deployment schedules.
• Provide day‑to‑day work direction, coordination, and guidance to trainers and contributors supporting Workday Supply Chain enablement.
• Identify risks, dependencies, and readiness gaps related to user adoption and elevate them appropriately to program leadership.

• Lead the development and maintenance of end‑to‑end Workday Supply Chain process documentation, including requisitioning, purchasing, receiving, inventory, and related workflows.
• Ensure documentation reflects future state Workday processes, security roles, and data standards.
• Establish and enforce standards for Workday training materials, templates, version control, and content organization.
• Collaborate with subject matter experts and Workday functional leads to ensure training materials align with configured system functionality.

• Develop and execute Workday Supply Chain training strategies, including role‑based curricula, deployment wave plans, and reinforcement approaches.
• Oversee the creation of e‑learning modules, job aids, simulations, and instructor‑led training materials specific to Workday Supply Chain.
• Coordinate training delivery across multiple formats (virtual, in person, hybrid) to support enterprise, regional, and local users.
• Deliver training sessions as needed and provide coaching, guidance, and best‑practice support to trainers to ensure consistent, high quality delivery.

• Lead the development and execution of Workday Supply Chain communications, including awareness, readiness, training announcements, deployment updates, and post go‑live messaging.
• Support supply chain and operational leaders with communication planning tailored to impacted audiences and deployment phases.
• Ensure communication channels enable two‑way feedback so user concerns and adoption challenges are identified and addressed.

• Define and track Workday Supply Chain training metrics, including completion, readiness, and effectiveness.
• Produce reports to monitor required training completion and support leaders in addressing adoption gaps.
• Use feedback, metrics, and lessons learned to continuously improve training and communication approaches throughout implementation and sustainment.

• Bachelor’s degree in business administration, curriculum and instruction, marketing, communications, or a related field.
• Demonstrated experience working in supply chain operations, ERP implementations (Workday or comparable cloud‑based…