Tech Support Specialist Sr
Listed on 2026-02-21
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IT/Tech
IT Support, Technical Support, HelpDesk/Support
Tech Support Specialist Sr
Job : 322029
Location: South Mountain Comm College
Full/Part Time: Full Time
Regular/Temporary: Regular
Salary Range
$23.60 - $30.68/hourly, DOE
Grade
113
Work Schedule
Monday - Friday, 8am - 5pm
Summer
Hours:
Monday - Thursday, 7am-6pm
Work Calendar
12 Months
Campus Statement
South Mountain Community College (SMCC) reflects the diversity of the surrounding community, a rich mix of rural, urban, and suburban neighborhoods. Many of our students arrive from Phoenix, Laveen, Tempe, Guadalupe, and the surrounding area to attend classes at the main campus or our offsite facility in Guadalupe; we also offer evening courses in Laveen at Betty Fairfax High School.
Of the approximately 5,000 students enrolled at SMCC nearly 70 percent were first-generation college students and 48 percent intended to transfer to a university to further their education. And, with more than 80 percent of these students identifying as a minority, SMCC has been federally designated as a Minority Serving and Hispanic Serving Institution.
Our small, personalized classes are offered days, evenings, and online, led by an engaged and accomplished faculty. Career and academic counseling are also available. SMCC is also a Strengths-Based Institution, helping you determine your strengths and then strategize with you to maximize those strengths in your academic and career choices.
Benefits
Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD:
Affordable and Comprehensive Benefits Package:
- Nationwide Medical, Dental, and Vision Coverage
- Paid Time Off:
Vacation, Sick Leave, and Personal Time - 20 Paid Observed Holidays
- Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
- Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
- Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
- Tuition Reimbursement for employees and dependents
- Annual Professional Development Funding
- Flexible Work Schedules
- District-Wide Wellness Program with Workshops and Webinars
- Monthly Health & Wellness Calendar and Newsletter
- Virta Diabetes Reversal Program, Support Groups, and Diabetes Empowerment Education Programs
- Employee Assistance Program (EAP)
- Sight-On-Site Eye Care Services
- Mobile On-Site Mammography Screenings
- Pre-Retirement Planning Events
- Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer)
South Mountain Community College is seeking a Technology Support Specialist Senior
This position provides advanced technical and user support for specialized equipment, networks, operating systems, applications, and information security systems. The Technology Support Specialist Senior also provides secondary support for endpoint management and security.
As the lead specialist, this role serves as the primary point of escalation for lower-level support teams and collaborates with management to train, mentor, and develop both new and existing technical staff.
Essential Functions
35% - Provides level 3 computer hardware/software support and troubleshooting. Utilizing advanced knowledge in diagnosing, troubleshooting, repairing, restoring, upgrading and installing equipment and software. Provides client-focused technical support in a timely manner; provides support ticket status updates when requested.
25% - Serves as a lead technician while providing direction, training and coaching to level 1 and level 2 technicians.
15% - Provides level 2 support for Endpoint Configuration Management (MECM). Serves as the final point of support for MECM-related issues before escalation to the MECM Administrator (Tier III).
15% - Develops high-quality documentation for training and support purposes.
10% - Maintains technical competency through specialized training, certification, and attending industry-related conferences. Performs other related duties as assigned.
Minimum Qualifications
High School Diploma or GED and four years of technical experience in an area directly related to the assignment. There is no substitution or equivalency allowable for the High School Diploma or GED.
Desired Qualifications
A. Associate's degree or higher in an Information Technology-related field.
B. Five (5) years of experience providing technical support within an educational institution.
C. Two (2) years of experience deploying computers and software using an endpoint configuration management system.
D. Experience developing technical…
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