Desktop Support Specialist

Desktop Support Specialist page is loaded## Desktop Support Specialist locations:
Phoenix, AZ Headquarters time type:
Full time posted on:
Posted Yesterday job requisition :
JR101102

The Desktop Support Specialist (DSS) will provide support and maintenance within the organization’s IT environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware/software and equipment, troubleshooting problem areas and providing end-user assistance where required, escalating issues when considered appropriate and necessary to maintain service level agreement (SLA) expectations, and maintaining user access in Active Directory (AD), Office
365, and other systems as needed. In this role, you will report to the IT Systems Manager.
** Duties/Responsibilities:
*** Provides excellent internal and external customer service by exhibiting the aptitude and desire to respond quickly, drill-down and find root causes, and follow-through with solutions to minimize disruption in user productivity
* Act as the main point of contact for resolving all IT software, hardware, and network connectivity issues
* Level 2 technical support related to issues with desktops, laptops, thin clients, multi-function printers, smart phones and devices including Apple iPhones, Apple iPads, Samsung Galaxy tablets
* Manage and maintain IT asset inventory and software licensing, and work with management to ensure that systems and software are accurately recorded, tracked, and retired as necessary
* Research relevant technology trends and provide guided recommendations for cost-effective solutions that provide the organization with a competitive advantage and increased productivity
* Coordinate system upgrades, maintain optimal performance and routine testing of system fail over, as well as ensuring appropriate levels of system redundancy are maintained
* Attains goals as set forth in annual performance evaluation
* Consistently meets deadlines for assigned projects
* Performs regularly scheduled on-call duties as required
* Performs all other duties and projects as assigned##
** Required Skills/Abilities/Knowledge:
*** Demonstrated commitment to providing exceptional level of service
* Exceptional written and verbal communication skills are required, with demonstrated ability to communicate effectively with varied audiences in a highly collaborative environment
* Strong organizational, communication, time management, and analytical skills
* Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills
* Ability to present with clarity, confidence and poise
* Proven critical thinking and problem-solving abilities, including resolving complex problems requiring innovative solutions
* Effective multi-tasking and prioritization skills with a sense of urgency
* Ability to conduct research into hardware and software issues and products
* Must be detail oriented and self-motivated
* Proficiency with various software programs including Microsoft Office products (e.g. Excel, Word, PowerPoint, Outlook) is required
* Knowledge of HIPAA security practices (preferred)
* Ability to maintain a high level of confidentiality is required
* Working knowledge of PCs, iOS and Android devices
* Ability to install, diagnose, test, and repair PC hardware, software, devices, and printers
* Skilled in hardware installation, upgrading, and troubleshooting with the ability to quickly and efficiently assist end-users
* Demonstrated hands-on software and hardware troubleshooting experience
* Strong documentation skills required
* General understanding of network principals
* Ability to lift or transport reasonably heavy objects, such as computers, equipment and supplies
* Perform related duties consistent with the scope and intent of the position
** Education/Experience/

Licenses/Certifications:

*** BA in Business required
** OR
* * experience with 4-6 years in IT Support or Helpdesk role; healthcare experience (preferred)## ##
*
* Physical Requirements:

**“You are not required to disclose information about physical or mental limitations that you believe will not interfere with your ability to do the job.  However, you should disclose…