Sr. Services Manager

City of Phoenix- IT - Sr. Applications Services Manager – 155369 (Onsite)

Closing Date: 2/18/2026 @ 3:00pm

100% on-site

• Six years of advanced experience managing or overseeing enterprise application environments within a large, complex organization.
• At least 10 years of advanced experience overseeing application upgrades, development, integration, testing, deployment, and sustainment activities.
• Four years of advanced experience in application portfolio rationalization, modernization planning, or lifecycle governance.
• At least 10 years of experience managing application‑related operational budgets and Capital Improvement Projects (CIP).
• Four years of advanced experience supporting audits, disaster recovery planning, and continuity of operations for enterprise applications.
• Four years of advanced experience developing dashboards and analytics using Power BI or comparable tools.
• Six years of advanced experience support modern and legacy programming or scripting technologies (e.g., Power Shell, SQL, and similar platforms).
• Six years of experience demonstrating the ability to align application technologies with business objectives and translate strategic initiatives into operational execution.

The City of Phoenix Water Services Department (WSD) Technology Services Division is seeking a senior‑level Applications Services Manager to provide strategic oversight and operational leadership for the enterprise application portfolio supporting municipal water and wastewater services.

This role is responsible for guiding application lifecycle strategy, modernization planning, vendor engagement, and portfolio optimization, ensuring applications align with organizational priorities and deliver measurable business outcomes.

The Applications Services Manager serves as a strategic portfolio leader with deep technical fluency, capable of aligning technology investments with business objectives, managing risk, and ensuring the long‑term sustainability, security, and reliability of business‑critical applications. While not a hands‑on developer, the role requires sufficient technical depth to effectively oversee engineering teams, assess architectural and lifecycle decisions, and guide complex technical initiatives.

• Bachelor’s degree in computer science, Information Systems, or a closely related field.
• Six years of experience developing, evaluating, using, and maintaining technical systems, hardware, and software, including oversight or coordination of enterprise applications, vendor‑supported systems, and operational environments.

• Manage and oversee an enterprise application portfolio supporting critical business and operational functions.
• Establish and maintain governance for application lifecycle, including classification, health assessment, and risk evaluation.
• Lead application portfolio rationalization efforts, including consolidation, modernization, replacement, or retirement of applications.
• Ensure applications are vendor‑supported, compliant with City standards, and aligned with security and architecture requirements.

• Develop and maintain strategic lifecycle plans and roadmaps addressing sustainment, upgrades, modernization, and end‑of‑life activities.
• Evaluate technical debt, obsolescence risk, operational impact, and cost to support informed investment decisions.
• Coordinate lifecycle planning across application teams, vendors, and business stakeholders.
• Align application strategies with business objectives and desired outcomes.
• Engage stakeholders to understand their business goals, priorities, and desired outcomes; assess system capabilities and limitations; and develop actionable initiatives to address their needs and deliver measurable results.

• Provide oversight into development, configuration, integration, testing, deployment, and production support.
• Review technical designs, upgrade strategies, and implementation approaches to ensure stability, scalability, and maintainability.
• Guide technical staff and vendors during complex incidents, upgrades, and…