Supervisor IT Infrastructure Integration

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Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise:
Design for Tomorrow, Empower Each Other and Succeed Together.

At APS, we’re committed to powering Arizona’s future with reliable and secure technology. As a Supervisor of IT Infrastructure Integration
, you’ll lead efforts to ensure our critical systems remain resilient, high-performing, and aligned with business objectives. This role is essential in modernizing infrastructure, streamlining processes, and safeguarding foundational services that support disaster recovery and continuity.

What your day would be like:

You are responsible for:

• Lead Upgrades, installations, and system enhancements to maintain a reliable and resilient communication infrastructure.
• Oversee integration of infrastructure components across multiple platforms to ensure seamless operations.
• Ensure high availability and performance of mission-critical systems through integrations practices.
• Support reliability of the networks and sustainability to maintain business continuity.
• Collaborate with cross-functional teams to align technology initiatives with APS objectives.
• Manage high-priority deployments and comprehensive testing to guarantee operational integrity and regulatory compliance.

Who we’re looking for:

• Technical Expertise
  :
  Strong background in IT infrastructure and system integrations.
• Leadership Skills
  :
  Ability to guide teams through complex projects and maintain operational excellence.
• Problem Solver
  :
  Skilled at diagnosing and resolving issues quickly in high-pressure environments.
• Forward-Thinking
  :
  Comfortable with modernization initiatives and emerging technologies.
• Collaborative Communicator
  :
  Works effectively across departments to deliver secure, reliable solutions.
• Adaptable Professional
  :
  Willing to provide weekend or evening support for critical projects.

Note:
Onsite (Deer Valley) Monday-Friday / 6:00AM - 3:00PM. Weekend support and late evening as needed for ongoing project work.

• Bachelors' degree in Information Technology or related field
• PLUS five (5) years' prior relevant experience or equivalent combination of education and directly related experience
• PLUS 1 year leadership skills.
• Requires advanced knowledge of job area typically obtained through advanced education combined with experience.

Preferred Special Skills, Knowledge or

Qualifications:

• Knowledge of service offerings; customer service principles; various computer software applications, PCs, operating systems, and other computer-related technologies.
• Previous work experience requiring mechanical aptitude and the safe usage of common hand tools.
• Familiarity in Drafting or Computer Aided Drafting (CAD).
• Skills in customer service; interpersonal, written and oral communications; supervising and working collaboratively in teams and across organizations; synthesizing feedback and adjusting plans accordingly; building strong relationships inside and outside the organization.
• Resolving incidents/problems efficiently and effectively.
• Demonstrated practice of management approaches such as work scheduling, coaching, tactics, and process execution.
• Ability to respond promptly to customer needs; takes a customer-centric approach to problem solving; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments; manages difficult or emotional customer situations; solves conflict; maintains confidentiality.
• Provides integration support for critical grid telecommunications components including but not limited to, TDM/IP Microwave, IP Networking, Public and Private Wireless communications system, TDM multiplexing, DWDM, Sonet.

This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore,…