IT Helpdesk Support

IT Support Specialist – Helpdesk & Healthcare Systems

Location:

Phoenix, AZ (Onsite, 5 days per week with occasional travel)

Reports To:

Director of Information Technology

Travel:
Occasional travel to partner offices for system setup and implementation

Hours:

Standard business hours with occasional weekend work as needed for system maintenance and office implementations

Our client is a rapidly scaling, PE-backed healthcare partnership organization supporting a network of medical practices across the United States. We partner with independent, doctor-owned practices, providing centralized operational support and technology infrastructure to enable clinical excellence and efficient practice management. The organization is experiencing aggressive growth and is building out its IT team to support this expansion.

The IT Support Specialist serves as the primary operational IT support contact for our client's expanding network of healthcare practices. This is a hybrid helpdesk and implementation role supporting a large, distributed user base across multiple practice locations. You will provide Tier 1 and Tier 2 troubleshooting, manage practice conversions and system migrations, and partner with the Director of IT on strategic technology initiatives including network centralization, cybersecurity integration, and emerging practice management technologies.

This is a foundational role in the IT department, a starting point for someone who thrives in a high-growth, scaling environment and has the potential to grow into IT management and leadership as the organization expands.

• Act as the primary point of contact for technical issues across the distributed network via ticketing system, phone, remote, and onsite support.
• Provide Tier 1 and Tier 2 troubleshooting for hardware (PCs, laptops, printers, network devices) and software applications.
• Manage and support Microsoft 365 services, including Exchange Online, Teams, One Drive, SharePoint, and Intune.
• Oversee Intune device enrollment and compliance management across offices.
• Create and manage user accounts and access permissions for new practices and staff.
• Maintain accurate ticket documentation, track resolutions, and identify patterns for process improvements.
• Escalate complex issues to senior IT staff or vendors when appropriate.
• Provide frontline support for practice management software and other clinical applications.
• Troubleshoot user issues, workflow challenges, and system integrations within clinical applications.
• Support partner offices using 2D and 3D medical imaging systems, including software installation, driver troubleshooting, and device integration.
• Manage practice system conversions from legacy platforms, coordinating timelines, training, and data migration.
• Partner with the Director of IT on conversion projects, including onsite implementation and system testing.
• Collaborate with vendors to resolve advanced or recurring system issues.
• Document standard operating procedures and best practices for common workflows.

• Assist in building and maintaining centralized network management across the partner network.
• Support cybersecurity tools and security initiatives across offices.
• Participate in emerging technology projects, including AI integration and workflow optimization.
• Recommend tools, processes, and solutions to improve efficiency, scalability, and reliability.
• Serve as a key advisor to the Director of IT on operational improvements and technical initiatives.

• Travel occasionally to partner offices for system setup, testing, imaging device installation, and troubleshooting.
• Perform hands-on technical work during implementations and urgent issues.
• Audit and document IT infrastructure at partner offices.
• Train end users on IT best practices, system workflows, and data security.

• 3–5 years of IT support or helpdesk experience (healthcare environment strongly preferred).
• Experience with practice management software or similar clinical systems.
• Strong knowledge of Windows OS, device drivers, networking…