Help Desk Analyst

Employer Industry: Government Administration

• Salary up to $48,000
• Comprehensive benefits package including health and dental insurance, retirement plan, and paid parental leave
• Opportunity for career advancement within the Arizona Department of Administration
• Flexibility to work remotely within Arizona, promoting a better work/life balance
• Supportive work culture that emphasizes autonomy and trust

• Provide technical assistance and support for incoming queries and issues related to AZ360 and Page Up
• Re-assign and/or escalate tickets to other team members as necessary and assist with data integrity compliance audits
• Document, update, and communicate internal processes while providing problem resolution for complex issues
• Provide support and orientation to new users
• Monitor the internal customer service desk ticketing system to ensure timely resolution of requests

• Must be available and punctual for scheduled work shifts
• Minimum educational requirement:
  High School Diploma or GED
• Experience with customer service principles and technical support frameworks
• Familiarity with ERP systems, specifically AZ360, and specialized HR/Talent Management software like Page Up
• Background and reference check, including state and federal criminal records fingerprint check

• Prior experience specifically supporting or using CGI Advantage (AZ360) or Page Up Talent Management software
• Previous experience providing technical support within a state or local government agency

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all.

If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.