Service Desk Analyst- L1 support; onsite
Job in
Phoenix, Maricopa County, Arizona, 85003, USA
Listed on 2026-02-28
Listing for:
Cognizant
Full Time
position Listed on 2026-02-28
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Location
:
Phoenix, AZ
Role
:
Service Desk Analyst- L1 support(onsite)
Frontline support for IT incidents and service requests ensuring smooth IT operations and high customer satisfaction.
Responsibilities- Act as the first point of contact via phone email or chat for IT-related issues.
- Perform Level 1 troubleshooting for hardware OS and common applications.
- Log categorize and prioritize incidents in ITSM tools (e.g. Service Now).
- Escalate unresolved issues to L2 teams with complete documentation.
- Manage user accounts (provisioning/de-provisioning) and password resets.
- Maintain adherence to SLAs and KPIs.
- Contribute to knowledge base updates and promote self-service
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×