Senior Applications Support Manager

Overview

Overview At RPM, we’re in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today.

Purpose Statement: We empower RPM’s success through exceptional technology solutions and support delivered with a concierge-level commitment to service excellence. We partner across all Teams and departments, recognizing that every technical challenge represents a business goal waiting to be achieved. We combine proven best practices with the agility to innovate; ensuring RPM excels in a rapidly evolving industry. Our approach combines proactive problem-solving with responsive support, ensuring technology enhances the growth of our associates and therefore RPM.

Through continuous learning, strategic thinking, and a genuine passion for enabling others, we transform IT solutions from a service function into a strategic advantage. One interaction, one solution, one innovation at a time.

This position primarily oversees the processes and the Team responsible for the system implementation, data quality assurance, support, post property onboarding services, conversion vendor management, and process improvement for all requirements pertaining to new property onboarding (takeovers) and dispositions. Because of the scope of the role, this position is the primary oversight and/or liaison to the business leadership for the Accounting, Client Services, and Property Operations departments.

Success in this role requires strong technical, application, team management, communication, documentation, organization, innovation, and cross-departmental partnering skills.

• Application Lead for all Yardi property onboarding project management, internal meetings, and quality assurance. In areas where this role is not directly responsible for onboarding tasks in the application implementation, the role will provide a QA role to ensure all critical tasks are completed for the property to seamlessly Go Live.
• Application Lead for all data conversions to Yardi.
• Goal:
  All static data conversion tasks to be completed internally. This role will evaluate how to complete this and is authorized to contract a third-party resource as needed to ensure Go Live timelines are met.
• Goal:
  All dynamic data conversions to be completed internally. Pending either a new hire for an Application Analyst or the ability to assign to this role where bandwidth allows, this role is authorized to contract a third-party resource as needed to ensure Go Live timelines are met.
• Application Lead to configure and ensure all third-party integrations are set up and tested.
• Application Lead to ensure that all changes to property lists, report scheduling, task scheduling, attributes, other are updated. Maintain internal task list of onboarding responsibilities.
• Implement and maintain task list in third party software for build of current RPM software support stack to provide high level visibility.
• Maintaining redundancies in staffing.
• Implement and maintain an audit process for onboarding tasks.

• Application Lead for all Yardi disposition project management, internal meetings, and quality assurance.
• Application Lead for all task relating to the deactivation of Yardi on property, property lists, integration, other setup. This excludes all task relating to user and website setup.
• Application Lead for all communication on system deactivation.
• Maintain internal task list of disposition responsibilities
• Implement and maintain task list in third party software for build of current RPM software support stack to provide high level visibility.
• Maintaining redundancies in staffing.
• Implement and maintain an audit process for disposition tasks.

• Ongoing – setup in Yardi and integration support of required application integrations to Yardi. Product end user support will be assigned directly to the vendor and/or other RPM departments. This includes but is not limited to…