Information Technology Support Specialist

Harbour is a family‑owned global design brand rooted in nearly fifty years of craftsmanship and heritage. Founded in 1976 by master blacksmith Jim Condos, Harbour has grown from a small Sydney workshop into an internationally recognized luxury outdoor furniture company, still led by multiple generations of the Condos family.

We are fully vertically integrated, designing and manufacturing our collections in-house to ensure exceptional quality, performance, and attention to detail. Harbour blends refined design with durable, sustainably sourced materials to create products that elevate outdoor living across residential, hospitality, and commercial spaces worldwide.

As an IT Support Specialist, you will be the primary on‑site technology partner for our Phoenix operations team while also supporting remote users across the business. This is a hands‑on role combining desktop support, hardware setup, and user assistance in a fast‑paced retail and logistics environment.

You will work closely with cross‑functional partners to ensure technology is reliable, professional, and unobtrusive, supporting the elevated experience our brand represents.

• Hybrid Technical Support: Provide on‑site troubleshooting for warehouse staff and remote assistance for off‑site users via screen sharing, email, and phone.
• General Desktop Support: Resolve basic hardware and software issues for macOS equipment, including Mac Books, iMacs, and tablets.
• Software Assistance: Help staff navigate Google Suite (Gmail, Drive, Docs) and provide secondary support for Microsoft Excel tasks.
• ERP Upskilling: Use and learn the daily functions of Net Suite to support business operations. No prior experience with Net Suite is required but is highly preferred.
• Hardware Management: Handle the physical setup and maintenance of workstations and peripherals. This includes unboxing, moving, and installing equipment across the warehouse floor.
• Problem Solving: Identify technical hurdles and work to resolve them quickly to keep our logistics and sales teams moving forward.

We value curiosity and a "can-do" attitude. We are open to various educational backgrounds:

• Preferred Education: A degree or certificate in Information Technology is a plus.
• Alternative Backgrounds: Self‑taught tech enthusiasts and project‑based learners are highly encouraged to apply.
• Note: If you are self‑taught, please include portfolio details with your application. This can include descriptions of personal tech projects, home lab setups, or specific technical problems you have documented and solved.
• Technical Familiarity:
• Comfortable navigating, trouble‑shooting, and setting up macOS devices.
• Familiar with Google Suite apps like Docs, Sheets, and Drive.
• Basic understanding of Microsoft Excel
  .

• Lifting: Must be able to lift and carry up to 50 lbs regularly to move equipment, unbox and pack shipments, and set up workstations.
• Mobility: Must be comfortable working in a warehouse environment, which may involve standing and walking for extended periods.

• Ability to work on‑site at our Phoenix warehouse facility.
• Strong communication skills. You should be able to explain technical fixes clearly to both on‑site and remote coworkers.
• A desire to grow your skills within a luxury brand environment.