ServiceNow Business Process Consultant
Job in
Phoenix, Maricopa County, Arizona, 85003, USA
Listed on 2026-02-28
Listing for:
Alldus International Consulting Ltd
Contract
position Listed on 2026-02-28
Job specializations:
-
IT/Tech
IT Business Analyst, IT Consultant, IT Project Manager, Systems Analyst
Job Description & How to Apply Below
Our client, a growing Digital Transformation consultancy, is hiring a Service Now Business Process Consultant to join their team remotely on an initial 6-month contract. The successful candidate will streamline and enhance ITSM processes, including Incident, Problem, Change, Service Catalog, Request Fulfillment and Knowledge Management.
Responsibilities- Analyze, refine and optimize ITSM processes in line with ITIL best practices.
- Elicit, document and maintain requirements, use cases and process maps.
- Configure Service Now ITSM components, including workflows, business rules, UI policies and catalog items.
- Support UAT, deployments, reporting and KPIs, while delivering stakeholder workshops and training sessions.
- Act as a liaison between business stakeholders and technical teams to ensure seamless implementation.
- Bachelors degree in IT or Business with a minimum of 3 years’ hands‑on experience with Service Now ITSM.
- Service Now certifications such as CSA or CIS‑ITSM is a big plus.
- Solid understanding of ITIL principles and best practices.
- Proven experience in Service Now configuration and process documentation.
- Strong communication skills with the ability to facilitate stakeholder engagement.
- Knowledge of integrations, CMDB/Discovery and JavaScript is an advantage.
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