Desktop Support Technician

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Job Title:

Desktop Support Technician

Job Location:

Phoenix, AZ

Job Type: Contract

• Perform technical diagnosis and repair of defective hardware, including break‑fix support, advice, and assistance for end‑user digital assets.
• Correct problems associated with device failure or maintenance.
• Diagnose and resolve issues related to operating systems, applications, and network connectivity.
• Update asset inventories when equipment or software changes occur.
• Educate users on self‑help opportunities to resolve issues independently when applicable.
• Provide refresh support as per established schedules and proactive management tools until devices are directly shipped to end users.
• Coordinate and execute device and peripheral repair or replacement when remote support is unable to resolve issues, including software installation, data reloading, configuration, testing, and user acceptance.
• Perform and coordinate data harvesting for e‑litigation proceedings according to client policy.
• Set up security, file access, and other administrative procedures.
• Support device lifecycle activities by securely storing devices containing client data and wiping user data from returned devices after confirmation.
• Coordinate receipt of computing equipment and parts for the site.
• Perform on‑site tape management and interact with off‑site storage providers to ensure timely backup transfers.
• Maintain a clean and organized work environment, including stockroom and desk areas, with special attention to IDF, MDF, and ITC areas.
• Ensure maintenance of standards in IDF and MDF areas.
• Provide onboarding support at client sites.
• Manage onsite toner supplies and replace toner cartridges for Ricoh devices.
• Ensure adequate toner stock levels to meet operational requirements.
• Provide Smart Hands support to guide or assist remote technicians during maintenance or troubleshooting activities, including physical assistance, access facilitation, and communication support.
• Provide Level 2 support for meeting room and audio‑visual services when third‑party vendors are unavailable.

• Strong troubleshooting skills for hardware, operating systems, applications, and network connectivity.
• Experience with asset management and inventory updates.
• Experience supporting device lifecycle and data security procedures.
• Ability to provide Smart Hands support and coordinate with remote teams.
• Experience supporting meeting room and audio‑visual technologies.

• Hardware break‑fix and repair.
• Operating system and application support.
• Network connectivity troubleshooting.
• Asset and inventory management.
• Data handling and security compliance.
• Customer support and communication skills.