IT Analyst III - Asset & Config Ops

Staff IT Analyst III – Asset & Config Ops, Western Alliance Bank
• Phoenix, AZ

As a Staff IT Analyst III, you’ll lead the review of current processes and metrics that support operational effectiveness, identify constraints or opportunities that inhibit or accelerate the business and technology strategy, and develop options or approaches to improve business outcomes. You’ll lead work to develop and review artifacts that accurately describe current state processes, practices, and/or metrics, determine root cause of constraints, and actively identify alternative processes and practice options with associated impact on KRIs/KPIs or operational metrics.

The IT Asset & Configuration Management Operations Lead is responsible for ensuring consistent execution and completion of operational activities supporting Hardware Asset Management (HAM), Software Asset Management (SAM), and Configuration Management (CMDB) teams. This role serves as the primary operational owner for recurring control execution, defect identification, and remediation coordination. The Operations Lead partners with governance, infrastructure, application, and operations teams to ensure controls are executed as designed and operational outcomes meet regulatory, audit, and risk management expectations.

• Lead large complex projects ensuring business outcomes are achieved. Work to gain full understanding of how your work connects to the defined project objectives, help define the work breakdown structure, set and meet deadlines, and lead discussions with stakeholders and subject‑matter experts to gather requirements and review artifacts while resolving any impediments.
• Develop list of critical documentation and artifacts to meet project objectives and complete development of high‑quality deliverables through effective communication of learnings, findings, impacts, and next steps with subject‑matter experts.
• Use deep understanding of Microsoft Office tools, diagramming software (e.g., Lucid, Visio), and other technical tools within a specific domain or functional area on processes, data analysis, and IT governance.
• Leverage risk‑management experience from a large financial institution subject to heightened standards, specifically in risk, compliance, or corporate governance.
• Execute and oversee recurring operational activities for asset and configuration management, including inventory verification, CI data validation, end‑of‑support identification, unauthorized asset detection, and baseline drift monitoring.
• Identify control defects, data quality issues, and operational gaps, and coordinate remediation efforts through Service Now and established change and issue management processes.
• Manage and track operational findings, remediation status, and evidence to ensure timely resolution and audit‑ready outcomes.
• Serve as the operational liaison between governance teams and execution teams (Network, Server, Cloud, Database, End User), ensuring clarity of expectations and follow‑through.
• Validate accuracy and completeness of asset and CI data within Service Now, including lifecycle states, attributes, and relationships.
• Support audits, risk assessments, and regulatory inquiries by providing execution evidence and operational context.
• Identify recurring issues and provide feedback.

• 7+ years of related experience.
• Bachelor’s degree in a related field required.
• Intermediate knowledge of general financial services or banking preferred.
• Intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Advanced skill in process and data analysis within a specific domain or functional area, utilizing demonstrated critical thinking skills.
• Advanced proficiency in Microsoft Office and relevant diagramming software (e.g., Lucid, Visio), as well as technical aptitude within a specific domain.
• Advanced speaking and writing communication skills.
• Occasional travel required.

We offer all the important things you’d want — competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401(k) matching program, tuition assistance, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learn the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands‑on experience to help grow your career!