Product Research and Development Specialist

Overview

The Product Research and Design Specialist is responsible for supporting and advancing the design and development of Med Aire-style products, including medical and security assistance services, onboard and ground-based equipment, and aviation-focused training solutions. This role ensures that user interface (UI) design, product functionality, and service integration work seamlessly together to deliver real-world operational value to aviation customers globally.

This position serves as a key connector between clients, product teams, developers, and operational experts, translating complex assistance services and training workflows into intuitive, effective user experiences. The ideal candidate is a strategic thinker who focuses on complete solutions rather than individual products, understands the operational realities of aviation and medical response, and can clearly articulate value to both technical and non-technical audiences.

• Product Design & Development:
  Support end-to-end product design and development for assistance services, medical and emergency equipment, and aviation training products.
• UI & Client Engagement:
  Ensure UI and product design align with operational workflows used by flight crews, operations centers, and support teams.
• Cross-Functional Collaboration:
  
  Contribute to product strategy by identifying gaps and opportunities across services, equipment, and training offerings.

• Lead UI-related client engagement, gathering feedback from operators, crew members, and stakeholders to inform design decisions.
• Design and present UI concepts that simplify access to medical assistance, decision support, and training content.
• Use advanced presentation and visualization technologies (e.g., interactive prototypes, simulations, demos) to communicate UI designs to developers and customers.

• Work closely with engineering, clinical, security, training, and operations teams to ensure solutions are feasible, scalable, and aligned with Med Aire service models.
• Translate customer and operational requirements into clear design guidance for development teams.

• Present product concepts, UI designs, and integrated service solutions to customers, partners, and internal leadership.
• Clearly articulate how Med Aire-style solutions improve safety, crew confidence, medical outcomes, and operational efficiency.

• Apply a solution-oriented mindset, integrating assistance services, equipment, and training into cohesive offerings rather than isolated tools.
• Demonstrate initiative by proactively proposing improvements, enhancements, and new solution concepts.

• Collaborate with the product management and sales teams to identify market needs and customer pain points.
• Generate ideas for new products or improvements to existing products based on market research and customer feedback.

• Develop detailed product specifications and requirements.
• Work closely with engineering and design teams to bring product concepts to life.
• Participate in prototyping, testing, and iteration processes to refine product designs.
• Ensure products are developed on time and within budget.

• Conduct market research to understand competitive landscapes and emerging trends.
• Analyze customer feedback and usage data to identify opportunities for product improvement
• Use AI-powered analytics tools (e.g., predictive risk modeling, NLP-driven incident analysis, and machine-learning trend detection) to evaluate safety data, identify emerging operational hazards, and generate evidence-based insights that support the development of advanced aviation safety products and solutions.

• Liaise with production, supply chain, and quality assurance teams to ensure smooth product rollouts.
• Coordinate with marketing and sales teams to create compelling product launch strategies.

• Manage the product development process from ideation to launch.
• Monitor project timelines, budgets, and deliverables to…