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HelpDesk/Support IT Project Manager

Federal IT Service Desk Shift Lead

Job in Phoenix, Maricopa County, Arizona, 85003, USA
Listing for: ASM Research, An Accenture Federal Services Company
Full Time position
Listed on 2026-04-17
Job specializations:
  • IT/Tech
    HelpDesk/Support, IT Project Manager
Salary/Wage Range or Industry Benchmark: 67900 - 132500 USD Yearly USD 67900.00 132500.00 YEAR
Job Description & How to Apply Below
A federal IT service provider seeks a Service Desk Shift Supervisor to manage day-to-day operations, ensure timely support, and lead a team of analysts. Responsibilities include supervising ticket resolution processes, coaching staff on best practices, and monitoring key performance indicators to enhance service delivery. The ideal candidate has leadership experience in IT and a strong customer service orientation, with a focus on improving operational efficiency.

Competitive salary ranging from $67,900 to $132,500 based on experience.
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