Desktop Support Analyst at Robert Half Phoenix, AZ

Desktop Support Analyst job at Robert Half. Phoenix, AZ. We are looking for a skilled Desktop Support Analyst to join our team on a long-term contract basis. This fully on-site role is based in Phoenix, Arizona, and is ideal for someone detail-oriented with experience in Level 2 desktop support and the ability to manage user requests efficiently.

• Provide Level 2 desktop support to resolve technical issues efficiently and effectively.
• Manage and respond to 5-20 tickets daily, supporting approximately 200 users.
• Offer remote support for users as required, ensuring timely solutions.
• Diagnose and repair computer hardware, including Dell devices and peripherals.
• Administer and troubleshoot Active Directory accounts and permissions.
• Support Apple devices, including configuration and maintenance.
• Implement and manage backup technologies to ensure data integrity.
• Maintain and update configuration management systems to track IT assets and changes.
• Deliver exceptional customer service by communicating clearly and professionally with end users.

• Proven experience in Level 2 desktop support roles.
• Strong knowledge of computer hardware, including Dell technologies.
• Proficiency in Active Directory administration and troubleshooting.
• Familiarity with Apple devices and their operating systems.
• Experience with backup technologies and data protection strategies.
• Ability to manage configuration systems effectively.
• Excellent communication and problem-solving skills.
• Ability to work fully on-site in Phoenix, Arizona.

All applicants applying for U.S. job openings must be legally authorized to work in the United States.

Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans.