Concierge Builder

Job Title: Concierge Builder

Department: Technology

Sub-Department: Technology

Location: Phoenix, Arizona (Hybrid - Office requirements as needed)

Why Join Our World Energy?

• Comprehensive Benefits: Choose from competitive medical, dental, and vision options tailored to your needs.

• Weekly Pay: Enjoy the stability of consistent, weekly pay.

• Tools for Success: Company equipment, automation platforms as needed, etc.

• Work-Life Balance: Generous Paid Time Off (PTO) and six observed holidays to recharge.

• Culture of Growth: Be part of a high-energy, fun, and friendly culture with endless opportunities for career advancement in a rapidly growing company.

• Referral Rewards: Benefit from our Employee Referral Program and grow our talented team.

• Competitive Compensation: Earn a competitive salary that reflects your skills and experience.

"Concierge Builder" Role Overview:

We are looking for a Concierge Builder to act as the ultimate bridge between our operational leaders and our technical engineering teams.

At our core, we are scaling fast, and the Concierge Builder will be embedded directly into our core business sectors (Sales Operations, Internal Operations, Field Ops, Sales, or Finance) to find messy, real-world workflows and transform them into reliable, AI-powered tools.

In this role, our Concierge Builder will partner directly within a designated business unit to evaluate existing workflows, identify operational bottlenecks, and design robust system prototypes. Act as the primary translator of complex business requirements into actionable technical specifications. The primary objective of this role is to optimize cross-functional workflows, establish strict data governance, and validate process improvements before handing them over to our core engineering team for enterprise-level scaling.

Job Responsibilities:

• Process Discovery & Optimization:
  Lead the discovery, analysis, and mapping of cross-functional business workflows to identify inefficiencies, data silos, and areas primed for automation.

• Rapid Prototyping:
  Design, develop, and test "Phase 1" prototypes utilizing code platforms, internal tools (e.g., Baseplate), and AI solutions to validate operational improvements with end-users prior to full-scale development.

• Data Governance & Integrity:
  Establish rigorous data architecture standards. Define field ownership, implement verification routines, and design exception reporting to prevent data drift and ensure leadership has access to a highly accurate source of truth.

• Technical Handoff & Documentation:
  Translate validated operational requirements into comprehensive technical documentation. Provide clear context, edge cases, and precise acceptance criteria to facilitate a seamless handoff to software developers for production hardening.

• System Rollout & Adoption:
  Drive system adoption by facilitating targeted training sessions, developing Standard Operating Procedures (SOPs), and educating internal stakeholders on best practices for utilizing new technologies and AI tools.

• ROI Tracking & Analytics:
  Develop and track key performance indicators (KPIs) to quantify the financial and operational impact of deployed solutions, including metrics such as resource hours saved, error reduction rates, and overall payroll efficiency.

Required Qualifications:

Education Requirements:

• • Must be at least 18 years of age.

• • High school diploma or equivalent, or Technical/trade school.

Required Skills:

• • 3+ years of experience in Product Management, Solutions Architecture, Business Analysis, or a related role focused on bridging the gap between business end-users and software development teams.

• • Strong working knowledge of systems architecture, APIs, relational databases, workflow automation, and AI integrations.

• • Capable of independently building functional prototypes. (
    
    Note:
    
    Advanced software engineering/coding is not required, but technical architecture comprehension is mandatory).

• • Demonstrated ability to conceptualize complex or unstructured business processes and translate them into logical, scalable data structures and standardized workflows.

• • Exceptional communication skills with the executive presence necessary to conduct requirements gathering.

• • Deep understanding of data governance, data integrity standards, and enterprise reporting methodologies.

Preferred Qualifications:

• • Direct experience working within the residential solar installation lifecycle or broader renewable energy sector.

• • Hands-on administrative and architecture experience with enterprise workflow systems (e.g., ) and documentation hubs (e.g., Confluence).

• • Formal training or certifications in process improvement methodologies (e.g., Lean, Six Sigma, Agile).

• • Proven background in organizational design or enterprise change management.

Physical Requirements:

• • Ability to work in fast-paced office or hybrid environment

• • Prolonged periods of sitting, typing, and computer work

• • Ability to participate in virtual or in-person meetings as needed

• • Must have reliable transportation if travel is required

About Us:

Our World…