Computer Technician

Responsibilities

Sentinel is looking for a Computer Technician to assist our customer in supporting their various locations throughout the Phoenix AZ area. The ideal candidate would have experience conducting software upgrades and hardware repairs. This person would provide first-line end-user support, monitoring, prioritizing, and resolving tickets to ensure timely and effective issue resolution, while investigating problems, researching solutions, and documenting actions within a ticketing system.

The candidate should be willing to travel locally.
This is a contract to hire position, reporting onsite at our client location in Phoenix, AZ.

• High School Diploma or equivalent required
• Minimum of 2 years of IT Help Desk or technical support experience preferred
• Strong troubleshooting experience with desktops, laptops, tablets, servers, and switches
• Experience with Windows OS, Windows Server, Mac OS, and iOS environments
• Knowledge of Active Directory, DNS, print services, and Microsoft 365
• Familiarity with Google Chrome OS and G Suite Admin Console
• Understanding of Next Generation Firewalls and network troubleshooting
• Experience with mobile device management systems
• Excellent customer service and communication skills
• Ability to prioritize tasks and work independently in a fast-paced environment
• This position requires frequent standing, walking, sitting, lifting, carrying, pushing, pulling, and other physical activities associated with supporting IT equipment and infrastructure
• The candidate must have a car, as this position requires travel (up to 3 hours drive) between location and the transportation of equipment
• AZ Driver’s License with a driving record that meets our client’s insurance carrier requirements; as regular in-state travel is required
• Legally authorized to work in the US without sponsorship
• Must demonstrate a “can-do” attitude

We focus on candidates that display our “ACE” factor – Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.

We offer competitive pay, medical, dental, vision, 401K and more.

Sentinel is proud to be an equal opportunity employer including disability and veterans. In accordance with Title VII and state regulations, all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, marital status, pregnancy, genetics, disability, military, veteran status or any other basis protected by law.

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