Service Administrator

Pay Range

Min - 1st Quartile - Mid - Max
$79,000.00 - $90,501.60 - $ - $
The expected ENTRY pay range for this position based on experience and equity within the Judicial Branch is $79,000.00 to $.
This position is exempt under the FLSA.

We offer generous paid time off, paid sick leave, and 10 paid holidays! We have affordable medical, dental, and vision insurance, and our employees are entitled to coverage by one of several State-sponsored retirement pension plans, our employee assistance program, and wellness incentives. Additionally, our employees have the option of life insurance, disability, a group legal plan, and pet insurance.

Unclassified - Judicial

D800 Superior Court

Applicants must currently reside in Arizona or be willing to relocate to Arizona by the time of hire.

Standard Judicial Branch business hours are Monday through Friday from 8 am to 5 pm. This position may offer a hybrid (telework, remote) schedule, depending on the needs of the Judicial Branch.

The Judicial Branch is unable to provide visa sponsorship (i.e. H-1B visa etc.).

The Service Now Administrator is responsible for addressing a range of service requests from Judicial Branch customers and other stakeholders. The Service Now Administrator is in charge of the day‑to‑day operation of the Service Now, maintenance, configuration, and administration of our Service Now platform.

The Superior Court of the Judicial Branch of Arizona in Maricopa County is dedicated to providing a safe, fair and impartial forum for resolving disputes, enhancing access to our services, and providing innovative, evidence‑based practices that improve the safety of our community and ensure the public’s trust and confidence in the Judicial Branch. The Superior Court in Maricopa County, one of the largest, most innovative and progressive trial courts in the nation, seeks innovative individuals to join our team who will embrace our vision of excellence and the principles inherent in the Rule of Law...every

person, every day, every time. We fulfill these principles through a culture that values fairness, respect, integrity, innovation, and safety.

We recognize your time is valuable, so please apply if you meet the following required qualifications:

Education:

• Bachelor’s degree in Computer Science, Information Technology, or technology‑related field

Experience:

• Four (4) years of related work experience in administering, configuring, managing, installing, and troubleshooting server and storage systems.

OR

Combined education and experience qualifications:

• An equivalent combination of post‑secondary education and/or job‑related experience may substitute on a year‑for‑year basis

Our Preferred Candidate has:

• Experience using JavaScript, XML, and HTML
• Strong knowledge of IT service management (ITSM) principles and processes; ITIL certification preferred
• ITIL v3 or ITIL4 Certification
• Experience troubleshooting integration management, security, and application issues
• Experience with JavaScript, XML, HTML, CSS, and web service integrations using REST, SOAP, etc
• Experience with Service Now upgrades, patches, and release management
• Service Now Certified System Administrator or Service Now Certified Application Developer

Knowledge, skills, and abilities:

Knowledge of:

• Up‑to‑date knowledge of marketplace and technology changes pertinent to Service Now, monitoring tools, and ITIL processes
• Deep understanding of Service Now functionalities, best practices, and configuration options
• Installation, configuration, patching, testing, and troubleshooting systems
• System high availability and disaster recovery
• Proficiency in Service Now platform administration, including configuration, customization, and scripting (e.g., JavaScript, Glide)

Skill in:

• Providing exceptional customer service
• Applying standard methodology, techniques, procedures and criteria
• Strong teamwork abilities
• Strong written and verbal technical communication
• Understanding of network standards and network security
• Strong technical expertise and attention to detail

Ability to:

• Analyze, troubleshoot and resolve complex software application related problems
• Analyze…