Enterprise Patch Service Analyst
Job in
Phoenix, Maricopa County, Arizona, 85002, USA
Listed on 2026-06-02
Listing for:
TATA Consulting Services
Full Time
position Listed on 2026-06-02
Job specializations:
-
IT/Tech
IT Support, Cybersecurity, Systems Administrator, Network Security
Job Description & How to Apply Below
Patch Management Support:
Identify, track and remediate patch vulnerabilities across the system enterprise, including server, workstation and system device support.
Incident, Task & Change Management:
Assign, track, update and complete related patch support tickets, tasks and change activities centric to patch and vulnerability management support in the Client environment.
KRI & SLA Tracking:
Capture and monitor metrics on designated key risk indicators and service level agreements covering patch management reporting in the Client system enterprise.
Cross-Team Collaboration and Support:
Act as a liaison between Enterprise Patch Services (EPS) and IT support, business, and solution teams to ensure proper support coordination, effort transition and patch remediation work throughout the enterprise.
Tool Familiarity:
Detailed support knowledge leveraging IT tools including Microsoft Configuration Manager (MCM / MECM / SCCM), Intune, Service Now, Power Shell Scripting/Toolmaking, Rapid7, Patch
MyPC, Windows OS, Power BI, Active Directory (AD), Entra , Azure and Linux OS.
Software Packaging:
Design, build, and deploy related patch application updates and install packages via the EPS team support tools (including but not limited to MECM)
Project Support:
Coordinate and support both assigned EPS team project work as well as cross-department collaboration efforts
Continuous Improvement:
Identify patch support issues and trends and recommend process improvements to enhance vulnerability remediation efficiency and system stability.
Technical Skill-Requirements for EPS Analyst Role - Patch Management Analyst
Qualifications:
* 3+ years of experience in IT Vulnerability Management, IT Application Support, IT Networking, IT Operations, or related support role.
* Strong Analytical and communication skills with a focus on cross-functional collaboration
* General support knowledge involving the Financial-Banking industry preferred. Responsibilities:
* Administer patch management support of servers, workstations and enterprise system devices.
* Maintain Incident, Task and Change support ticket assignments.
* Track and report on related KRIs, SLAs, and vulnerability metrics. Coordinate with Business End users, IT and Solution support teams to conduct vulnerability and patch remediation work.
* Design, build and deploy packaged updates and application installs associated with patch vulnerability management
* Perform EPS project work and cross-department collaboration efforts.
* Participate in process and procedure reviews to improve vulnerability remediation efficiency and system stability.
Tool & Platform Competencies should include:
* Microsoft Configuration Manager (MCM/MECM/SCCM)
• Service Now
• Intune
• Power BI
• Power Shell
• Windows OS
• Active Directory (AD)
• Azure
• PatchMyPC
• Rapid7
• Entra
• Share Point
• Confluence • (desired) Linux OS
Salary Range- $90,000-$100,000 a year
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