Data Center Technician at Microsoft Corporation Phoenix, AZ

Responsibilities

• Stage, set up, and perform hardware deployments.
• Perform troubleshooting and diagnostics on equipment.
• Perform hardware decommissions for simple changes and refreshes following standard operating procedures.
• Work with cabling, network, server, and storage equipment; understand interactions between them.
• Comply with data center policies, procedures, and deadlines; report compliance issues to management.
• Complete tickets efficiently, meeting key performance indicators, and seek guidance on complex tickets.
• Review process change notifications, assess impact, and provide feedback on process changes.
• Participate in daily safety briefings; complete required environmental and health safety training and use PPE.
• Collaborate with other shifts and teams; share information and adopt best practices.
• Complete required security and data management training; escort vendors or IT support as needed.
• Maintain awareness of key performance indicators through reporting dashboards.
• Escalate client interactions and seek guidance when necessary.
• Develop understanding of cross‑functional data center processes.
• Complete required and additional training timely; observe experienced technicians to gain hands‑on experience.
• Follow procedures to communicate, report, and resolve incidents.
• Perform basic diagnostics and troubleshooting with guidance; replace faulty components with minimal disruption.
• Prepare, stage, set up, and perform basic startups and shutdowns for hardware per instructions.
• Verify grounding, staging, labeling, and cabling after execution.
• Perform decommissions, simple changes, and refreshes while ensuring proper data destruction.
• Work in extended periods with elevated noise, heat, and light.
• Apply for 12‑hour shifts, including evenings, nights, weekends, and holidays.

Occasional ladder climbing, frequent stair/ramp climbing, prolonged standing, occasional lifting up to 50 lbs (22.5 kg) and pushing/pulling 50‑75 lbs (22.5‑34 kg) with assistance. Normal visual acuity and color vision for electrical work.

• High school diploma, GED, or equivalent; basic knowledge of computer hardware and components.
• Ability to work 12‑hour shifts, including non‑standard hours.
• Pass Microsoft cloud background check upon hire and every two years thereafter.

• 1+ year experience supporting IT equipment or related technology.
• High school diploma or equivalent – repeated for emphasis.

Data Center Technicians ATR‑B: U.S. base pay $21.88–$35.91 per hour; $30.58–$39.86 in San Francisco Bay area and New York City metro area.

Data Center Technicians ATR‑C: U.S. base pay $26.39–$46.83 per hour; $37.21–$51.73 in San Francisco Bay area and New York City metro area.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.