Senior Technical Support Engineer; Pacific Time Zone

Senior Technical Support Engineer, (Pacific Time Zone)

We are the face of Pega for our customers. As part of our Global Support organization, we provide world‑class technical guidance and trusted advisory support across Pega’s products and cloud services. Our team partners closely with customers and colleagues worldwide to deliver exceptional outcomes and make working with Pega easy, rewarding, and impactful.

Due to occasional work with Fed Ramp; US Citizenship is required

Pega is transforming how the world builds enterprise software. As a Senior Technical Support Engineer, you will play a key hands‑on role supporting customers as they design, deploy, and operate Pega solutions across the full application lifecycle. This is not a traditional help‑desk position. It is a developer‑to‑developer support and advisory role, where you apply strong technical skills, critical thinking, and collaboration to solve complex problems and directly contribute to customer success.

• Serve as a trusted technical resource for customers, helping resolve complex, high‑impact technical challenges across Pega platforms.
• Troubleshoot, analyze, and resolve issues related to application behavior, integrations, performance, and system configuration.
• Partner with Engineering, Product, and Professional Services teams to elevate issues, share findings, and contribute to continuous improvement.
• Participate in technical discussions with customer teams, clearly explaining root causes, recommended solutions, and next steps.
• Contribute to knowledge sharing by documenting solutions, patterns, and best practices.

• Comfortable participating in a support and on‑call rotation.
• Strong analytical and problem‑solving skills, with the ability to work through complex technical scenarios.
• Experience working directly with customers or stakeholders in fast‑paced, sometimes high‑pressure environments.
• Able to quickly understand end‑to‑end customer environments, application architectures, and deployment models.
• Clear communicator who can translate technical details into practical guidance.

• Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience.
• 4+ years in a technical role working with Java/J2EE and database‑driven enterprise applications.
• 3+ years of hands‑on experience as a Java developer.
• Experience supporting or administering Java application servers (e.g., Tomcat).
• Strong troubleshooting and debugging skills in production or near‑production environments.
• Experience working with relational databases (preferably Postgre
  
  SQL).
• Interest in and exposure to AI‑enabled technologies and modern platform capabilities.

• Gartner Analyst acclaimed technology leadership across our categories of products.
• Continuous learning and development opportunities.
• An innovative, inclusive, agile, flexible, and fun work environment.
• Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company.

Base salary range for this role is 84,200 – 125,800 USD annually. This role may also be eligible for annual bonus or commission, as well as benefits and other incentives. The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range.

As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.