Technology Services - IT Support Staff; NFWS

Position: Technology Services - IT Support Staff (NFWS)
## Technology Services - IT Support Staff (NFWS)
Apply locations:
AZ Phoenix time type:
Part time posted on:
Posted 3 Days Agojob requisition :
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** Job Description
** Grand Canyon University is seeking an IT Support Tech to support the mission of Grand Canyon University through GCE's Technology Services department.
** Purpose within the Organization:
** The purpose of this position is to answer inbound calls, electronic requests, and in-person requests from staff, ground students and faculty requiring technical assistance to assist the IT Help Desk department.
*
* Primary Responsibilities:

*** Diagnose and resolve technical issues with hardware, email systems, O365 applications, printing, GCU specific applications, home networks, telecommunication applications, etc.
* Educate staff on proper use of hardware and software.
* Perform upgrades and maintenance on systems to ensure optimal performance.
* Identify and escalate requests/incidents, track and route them appropriately.
* Log all interactions with end users documenting issues, troubleshooting steps, and resolution.
** Equipment Used and Responsibility:
*** Lenovo laptops
* Macs (supported, but not used as primary equipment)
* Peripherals (e.g. keyboards, mice, monitors, printers)
* Audio-Visual (AV) equipment
*
* Qualifications:

*** Ability to carefully pay attention to details and follow detailed instructions required.
* Valid Drivers License and clean driving record are required.
* Availability to work a minimum of 15 hours per week is required.
* Availability to work Saturday during occasional mandatory trainings (approximately 8 times per year).
* Ability to critically think and solve unfamiliar problems with common sense required.
* Must be able to work on site (reside in local Phoenix area).
* Must be able to type 40 wpm.
* Must be self-driven.
* Must be able to learn quickly and prioritize tasks under pressure.
* Working knowledge of Windows 10, Windows 11, and Microsoft Office 365 helpful.
** Experience/

Education:

** Grand Canyon Education is committed to a student first policy. Therefore, all applicants must meet the following eligibility requirements to be considered for student employment:
* Enrolled at GCU as a full-time student in a bachelor’s program or master’s program.
* Retain a 2.0 GPA as a Bachelor level student or a 3.0 GPA as a Master level student.
* Maintain good financial and academic (SAP) standing with the University.
* You may be subject to termination if you fall below the minimum requirements.
* Pay Rate:
Minimum Wage Anticipated End Date:
June 30, 2027
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