Supervisor IT Information Services Business Analysis | Palo Verde

Supervisor IT Information Services Business Analysis | Palo Verde

Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise:
Design for Tomorrow, Empower Each Other and Succeed Together.

This role leads the business analysis function that connects technology solutions with real operational needs at APS’s Palo Verde site. By guiding how systems are supported, improved, and implemented, the Supervisor ensures teams have the right tools to work safely, efficiently, and reliably. The impact is felt across projects that keep critical systems running—supporting APS’s mission to deliver dependable power and serve the communities of Arizona.

• Lead and support a team of business analysts as they translate business needs into practical IT solutions
• Partner with IT, operations, and business stakeholders to shape system improvements that actually work in the field
• Oversee activities like process mapping, requirements gathering, user acceptance testing, and change readiness
• Balance team workload across active projects, support needs, and system enhancements
• Stay connected to current system performance, emerging issues, and opportunities to improve how work gets done
• Support Palo Verde Information Services software license renewals and O&M budgeting activities

• Experience leading or coordinating business analysis work in an IT or systems environment
• Strong understanding of application support, system implementations, and system enhancements
• Ability to guide teams through requirements gathering, testing, and change management efforts
• Collaborative leadership style with clear communication and organizational skills
• Someone who can manage multiple priorities while keeping teams aligned and supported

• Bachelor’s degree in Computer Information Systems, Business, or other related field from an accredited college or university
• Six (6) years of related experience as a business analyst or similar role is required
• In lieu of a bachelor’s degree, a combination of education and experience equal to 10 years is required. Demonstrated leadership skills and experience supporting all phases of an IT project lifecycle from conception & initiation to project close are required

• Demonstrated high quality oral, written and presentation communication skills; interpersonal and people management skills; and demonstrated experience in project management. Strong interpersonal savvy in dealing with all levels of management and front‑line personnel
• Recognizes that different levels of personnel require different forms, frequency, and channels of communication. Overall understanding of the organization’s structure
• Familiarity with business units supported by IT and the services they deliver
• Excellent teamwork and collaborative skills
• Experience in various Agile roles such as Product Owner, SCRUM Master and SCRUM Team member is desired
• Nuclear requirement:
  Any PVNGS employee may be called upon to serve as a member of the Emergency Response Organization (ERO) and will be expected to fulfill that obligation as an ERO member. Any PVNGS employee may be called upon to support a refueling or short‑notice outage. These are conditions of employment at PVNGS