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ServiceNow HRSD Business Analyst | HR, IT & Security Ops
Job in
Phoenix, Maricopa County, Arizona, 85003, USA
Listed on 2026-06-07
Listing for:
HireRising
Full Time
position Listed on 2026-06-07
Job specializations:
-
IT/Tech
IT Consultant, IT Business Analyst
Job Description & How to Apply Below
We're seeking an experienced Service Now Business Analyst with strong expertise in HR Service Delivery and a working understanding of the Security Operations ecosystem. This is a hands‑on, techno‑functional role working directly in the platform to configure modules, gather requirements from stakeholders, and improve service delivery end to end at one of our Fortune 300 clients headquartered in AZ. You will partner with HR, IT, and Security teams to translate business needs into working solutions.
Responsibilities- Configure and optimize Service Now HR modules to meet business requirements
- Support Security Operations module configuration and security incident workflows
- Collaborate with HR, IT, and Security teams to streamline service delivery processes
- Analyze current state processes and recommend improvements
- Facilitate requirement gathering sessions and stakeholder workshops
- Create and maintain technical documentation and training materials
- Provide ongoing platform support and troubleshooting
- 3+ years of hands‑on experience with Service Now HR Service Delivery (HRSD), Employee Center, and HR case management
- Working understanding of the Service Now security ecosystem and fundamentals, including exposure to Security Incident Response, Vulnerability Response, or related security operations work
- Proven business analysis experience gathering requirements, documenting processes, and translating business needs into technical solutions
- Strong understanding of Service Now fundamentals, business rules, workflows, forms, and configuration across multiple modules
- Experience partnering with HR, Security, and IT stakeholders
- Strong technical writing skills for creating user guides, process documentation, and training materials
- Knowledge of Integrated Risk Management (IRM), including GRC, Policy & Compliance, or Risk Management modules
- Service Now certifications such as CSA, CIS‑HR, CIS‑VR, or related
- Understanding of ITIL/ITSM best practices
- Understanding of how HR and security processes intersect, including user provisioning, access management, and compliance
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