System Administrator

Benefits

• Comprehensive benefits package including medical, dental, vision, and life insurance
• Performance-based bonuses to reward your contributions*
• Paid time off to recharge and maintain a healthy work-life balance
• Flexible work options
  , including remote and hybrid opportunities, if eligible
• Retirement Plan (401k) with company‑matched contributions
• Education Advancement
  , for employees and qualified dependents, via the Confie Enablement Scholarship Fund
• Fitness Reimbursement – up to $15/month for gym memberships
• Inclusive workplace through a strong commitment to Diversity, Equity, and Inclusion
• Employee Assistance Program – confidential support for personal or professional challenges, at no cost
• Extra Perks – optional plans for disability, hospital indemnity, health advocate program, universal life, critical illness, accident insurance, and even pet insurance

• Support operations, monitoring, and proactively maintain companies’ systems and technologies, including VMware, Windows Servers, IIS, and other applications.
• Provision virtual machines via VMware and Hyper‑V platforms, including physical servers.
• Create domain accounts for service use or security groups.
• Generate system utilization reports utilizing monitoring tools such as Solar Winds 7 Vrops.
• Assist with web application update deployments from development to production servers, including copying files and managing IIS services and application pools.
• Work off a Service Now platform to manage assigned tickets.
• Perform system updates, patches, and upgrades.
• Collaborate with senior administrators/engineers to optimize server performance and reliability.
• Participate in disaster recovery drills and testing.
• Collaborate with the IT Service Desk to resolve user issues in a timely manner and provide level 1 technical support for escalated issues within SLA standards.
• Apply Windows Server 2016+ technologies such as Group Policies, DNS, DHCP, IIS 7.0, Remote Desktop Services and other Windows Server roles.
• Administer server‑bound applications such as IIS, Active Directory, and VMware.
• Enforce IT standards and best practices to ensure high user satisfaction and system availability.
• Leverage problem‑solving, troubleshooting, and analytical skills to define problems, collect data, establish facts, and draw valid conclusions for common inquiries or escalations.
• Configure and maintain remote access technologies such as Remote Desktop Services.
• Manage SAN/NAS technologies, servers, and VMware Datastore storage.
• Assist in planning and executing network and server technology migrations.
• Perform on‑site physical tasks, lifting server equipment, rack‑stacking, cabling, etc.
• Work independently with minimal supervision and document activities via weekly summary reporting.
• Demonstrate time management, teamwork, and a commitment to learning new skills.
• Be available for rotating on‑call scheduling.
• Be willing to work outside normal business hours as needed.

• 1–3 years of experience with IT maintenance and technical support.
• Certifications such as MCSA, MCSE, and MCITP are preferred.
• Azure Fundamentals certification is desired but not necessary.
• ITIL 4 Foundation Certified is desired but not necessary.
• Basic knowledge of virtualization technologies (e.g., VMware, Hyper‑V).
• Strong understanding of all the following Microsoft infrastructure applications:
  Windows Servers, Active Directory, Remote Desktop Services, IIS.
• Working knowledge of Dell and HP server hardware.
• Excellent attitude and interpersonal skills.
• Ability to work well in a team and independently.
• Strong problem‑solving skills and attention to detail.
• Eagerness to learn and adapt to new technologies.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time or without notice.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.