IT Support Specialist

About Us

Ballard Spahr is a renowned national law firm with more than 750 lawyers across 19 offices in the United States. A career at Ballard Spahr offers a diverse group of mentors, colleagues, and friends, and strong leadership that provides support and encouragement for career growth.

Our IT Support Specialists are responsible for the daily support and maintenance of Ballard Spahr office‑based technology, including all conference room, collaboration room and desktop‑based communication technologies. The selected individual will provide support for desktop and laptop computers, mobile technologies, as well as supporting voice and video‑based application connectivity.

• Innovative Work Environment:
  Become part of a forward‑thinking firm that enjoys substantial support and visibility from the firm’s executive leadership.
• Professional Development:
  Take advantage of continuous learning opportunities and avenues for career growth.
• Inclusion:
  Join a Business Resource Group and share cultural, experiential, or job‑related interests, experiences, and backgrounds.
• Impactful Contributions:
  Play a pivotal role in developing industry‑leading solutions that make a significant difference in legal practice and client service.

• Manage and support conference room technology that is deployed firm‑wide.
• Manage, maintain and support all office‑based technology including desktop‑based hardware, mobile devices (Android, Apple), printer and copiers.
• Maintain accurate and up‑to‑date records of all inventory of assigned hardware equipment in the Phoenix office.
• Identify incident‑specific information for each request for support.
• Coordinate with the Director of Office Administration daily to ensure information technology‑related needs within the office are addressed or escalated appropriately. This includes moves, adds, changes and other tasks.
• Investigate user issues, involving other organizational groups as needed, and work to timely resolution.
• Ensure customer satisfaction.
• Resolve, escalat… Document and follow‑up on user‑related outages and incidents.

• Growth Mindset:
  Self‑motivated with a passion for continuous learning and problem‑solving.
• Communication:
  Strong verbal and written communication abilities.
• Detail‑Oriented:
  Keen attention to detail with the ability to manage multiple priorities and deadlines independently without loss of efficiency or accuracy.
• Independent Judgement:
  Exercise independent judgement to identify solutions to challenges as they arise and make sound decisions.

High School Diploma/GED required. Bachelor’s degree in a technology‑related field of study preferred or a combination of education and related experience. 3+ years of relevant experience and a thorough understanding of desktop and mobile computer hardware and network technologies. Demonstrated technology skills including software applications. Previous experience working in a law firm or professional services environment. Must be able to work beyond the standard scheduled hours, as needed.

Ballard Spahr offers an excellent benefits package. A summary of available benefits can be found here in the Careers section of the firm’s website.

The targeted salary range for this position is from $65,000 – $80,000, which reflects the firm’s good faith and reasonable estimate of possible compensation at the time of posting. Actual pay will depend on several factors such as the candidate’s experience and qualifications.

If you are ready to play a vital role in the Firm’s success, we encourage you to apply and be a part of our commitment to excellence.

At Ballard Spahr, we believe that our skills, perspectives, and backgrounds drive innovation and excellence, while our unique culture fosters collaboration and success. Our culture of thriving together forms the cornerstone of how we deliver exceptional service and position our firm for a strong future. We welcome and encourage applicants from all backgrounds to apply.

Ballard Spahr is an equal opportunity employer. We offer equal consideration to all qualified applicants, regardless of race, ethnicity, religion, age, national origin, handicap or disability, citizenship, sex, pregnancy, childbirth or related medical condition, sexual orientation, gender identity and expression, transgender status, sex stereotyping, genetic information, ancestry, veteran status or any other category protected by applicable law.

The firm is not accepting resumes from search firms for this position.