IT Support Analyst

About the Role

We are looking for a reliable and self‑motivated IT Support Analyst to join our internal helpdesk team. In this deskside support role, you will deliver hands‑on and remote technical assistance to employees across the West Coast, from our Phoenix, Arizona office. You will handle complex issues, ensure smooth day‑to‑day IT operations, and serve as a key point of contact for our employees.

Success in this position hinges on your ability to work independently, juggle priorities from multiple stakeholders, and proactively solve problems in a distributed environment.

• Provide deskside and remote technical support for hardware (laptops, desktops, peripherals, printers, etc.), software, and connectivity issues.
• Troubleshoot and resolve complex technical issues in a timely manner, following ITIL best practices where applicable.
• Manage device lifecycle tasks including imaging, deployment, configuration, and troubleshooting using modern tools.
• Administer user accounts, permissions, and identity management (Azure AD / Entra ).
• Deliver advanced support and administration for Microsoft Office 365 services (Exchange, Teams, SharePoint, One Drive, etc.).
• Automate repetitive tasks and improve efficiency through scripting (Power Shell preferred).
• Document solutions, update the knowledge base, and contribute to process improvements.
• Effectively prioritize and manage support requests from multiple stakeholders with minimal supervision.
• Travel occasionally (10–15%) to provide on‑site deskside support at West Coast locations.

• 3-5 years of hands‑on experience in a deskside / desktop support role in a Microsoft Windows based small to medium sized business environment.
• Strong customer service skills and experience, with excellent verbal and written communication abilities.
• Demonstrated ability to work independently and manage competing priorities effectively.
• Solid understanding of basic networking concepts.
• Working knowledge of identity management systems (Azure AD / Entra ).
• Experience writing and using scripts to automate routine tasks.
• Proficiency with Windows 10/11 and Microsoft Office 365.
• Valid driver’s license and willingness and ability to travel 10–15% within the United States.

• Advanced knowledge of Office 365 administration (admin center, licensing, security & compliance).
• Hands‑on experience with Microsoft Intune for device enrollment, configuration, compliance, and autopilot deployments.
• CompTIA A+, Network+, or Microsoft certifications (e.g., MS‑102, MD‑102).
• Associate or Bachelor’s degree in Information Technology, Computer Science, a related field or equivalent experience.

• The anticipated budgeted salary for this position is between $48,000 and $65,000 per year.
• Group health & welfare benefits including options for medical, dental and vision.
• 100% company‑paid benefits:
  Employee Life Insurance & AD&D, Spouse and Dependent Life & AD&D, Short Term Disability (STD), Long Term Disability (LTD), Employee Assistance Program and Health Advocate.
• Voluntary benefits at discounted group rates for accidents, critical illness, and hospital indemnity.
• Flexible Time Off Program (includes vacation and personal time).
• Paid Sick and Safe Leave.
• Paid Parental Leave Program.
• 10 paid holidays.
• 401(k) plan with company matching contributions up to 4%.
• Employee Referral Program.

Equal Opportunity Employer, including disabled and veterans.

Please note that all positions require pre-employment screening, including drug and background check, as a condition of employment.