Printer Technician

Job Title:

Printer Technician

Location:

Phoenix, AZ Duration:
Contract - 24 months Pay Range: $26.42/hr.

- $34.58/hr. (W2) Job  About BCforward BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description We are seeking a Printer Technician to join our team supporting HP PC and Printer break/fix services. The ideal candidate will have strong experience in hardware diagnostics and repair for laptops, desktops, RPOS, workstations, and printers and a proven ability to resolve onsite incidents, educate customers, and manage critical service events within contractual and budget parameters. Responsibilities:
Perform onsite break/fix for PCs and printers, including unit repair and parts replacement. Configure hardware, software, and simple network components per customer requirements. Troubleshoot technical and mechanical issues, including third-party software, networks, and switches as needed. Partner with escalation personnel to execute technical action plans to remediate PC and print issues. Manage multiple service events, prioritize tasks, and meet contractual SLAs and budget objectives.

Educate customers on technology use and set clear expectations to ensure satisfaction. Complete administrative tasks with accuracy, including documentation and parts tracking. Required Skills &

Qualifications:

Hands-on technical/mechanical hardware repair experience with PCs; printer repair knowledge is a plus. Ability to use tools and alignment apparatus with strong mechanical aptitude. Proficient troubleshooting of hardware, basic software, and simple network components. Strong interpersonal communication skills for customer-facing onsite interactions. Ability to prioritize, plan, and work independently while adhering to procedures and standards. Understanding of financial impact and business decision-making in service delivery.

Physical ability to bend, crawl, stoop, sit, and lift up to 50 pounds. Availability for scheduled and unscheduled overtime, holidays, and non-traditional shifts. High School diploma or equivalent with additional hardware technology training; college preferred. Preferred

Skills:

Printer break/fix experience. Experience working with escalation teams and action plans. Why BCforward? At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:
Competitive compensation and benefits Opportunities for growth with global clients A supportive, inclusive culture that values innovation and people Exposure to cutting-edge technologies and projects Additional Details Dress code:
Business Professional. Black slacks and blue collared shirt. Cell phone reimbursement provided; laptop/tablet provided. Background checks may include employment history, education, drug screening, credit, and registries as required by customer agreements. Work on site may be required per assignment needs; overtime required. About Our Commitment BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. Interested? Apply Now! If this sounds like the right opportunity for you, please apply with your most recent resume.