Level 2 Help Desk Analyst
Job in
Phoenix, Maricopa County, Arizona, 85067, USA
Listed on 2026-06-13
Listing for:
Kelly Services
Full Time
position Listed on 2026-06-13
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
An established enterprise organization in Phoenix, AZ or Buckeye, AZ is looking to add an overnight IT Support Analyst II to its growing support team. This is a full-time role supporting a Windows-based environment with Active Directory, ticketing systems, and internal enterprise applications. The position follows a hybrid schedule with most shifts onsite and one remote day per week (schedule subject to change).
This opportunity is ideal for someone who enjoys digging into technical issues, handling escalations, and seeing problems through to resolution. The team is looking for a strong troubleshooter who doesn't stop at the first answer and is comfortable coordinating with other IT groups when needed. It's a stable environment with defined shifts, minimal overtime, and clear expectations.
Required Skills & Experience
+ 2+ years of IT support experience in a Level 2 or escalation-focused role
+ Strong Active Directory experience (user management, lockouts, permissions)
+ Hands-on troubleshooting in a Windows environment
+ Experience working with ticketing systems
+ Ability to work overnight shifts (10:00 PM - 6:00 AM)
+ Strong communication skills and customer-focused mindset
Desired Skills & Experience
+ Experience supporting enterprise or data center environments
+ Familiarity with AS400/iSeries systems (training provided if not)
+ Basic Office 365 troubleshooting experience
+ Experience supporting external or third-party users
+ Prior overnight or off-hours support experience
What You Will Be Doing
+ Handling escalated technical issues from Level 1 support
+ Troubleshooting complex hardware, software, and access issues
+ Coordinating with internal IT teams and on-call groups
+ Supporting internal employees and select external partners
+ Documenting resolutions and maintaining ticket updates
Tech Breakdown
+ 40% Active Directory / User & Access Support
+ 30% Windows / Desktop & Application Troubleshooting
+ 20% Ticketing & Escalation Management
+ 10% Monitoring / Systems Support
Daily Responsibilities
+ 70% Hands-on technical troubleshooting
+ 10% Process documentation and ticket updates
+ 20% Team collaboration and escalation coordination
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×