Security Operations Center Manager

The Security Operations Center (SOC) Manager is responsible for leading and maturing the organization’s cybersecurity monitoring and incident response capabilities. This role oversees 24/7 security operations, ensures effective detection and response to cyber threats, and drives continuous improvement of security tooling, processes, and analyst performance.

The SOC Manager will lead a team of security analysts and engineers(Tier 1–3), coordinate incident response activities, and partner cross-functionally with Infrastructure, Risk, Compliance, and Executive Leadership to protect enterprise systems, data, and operations. This role provides these services across all contracted and operational markets.

ESSENTIAL FUNCTIONS

• Leadthedailyoperationsofthe Security Operations Center ,includingoversightof 24/7monitoring,triage, andescalationprocedures.
• Developandmanage
  
  SOCstaffingmodels,shiftschedules, and on-callrotationstoensurecontinuouscoverage.
• Establish,maintain, andcontinuouslyimprove
  
  SOCpolicies,procedures,playbooks, andescalationmatrices.
• Define,monitor, andreporton SOCperformancemetricsincluding
  
  Mean Time to Detect(MTTD), Mean Time to Respond(MTTR),alertfidelity, andanalystproductivity.
• Overseeinvestigationandresponsetosecurityincidentsincludingmalware,phishing,ransomware,insiderthreats, andadvancedpersistentthreats.
• Serveas Incident Commanderduringhigh -severitysecurityevents,ensuringcoordinatedresponseandexecutivecommunication.
• Ensureaccuratedocumentation,rootcauseanalysis, and post-incidentreportingforallsecurityevents.
• Leadcyberreadinessexercisesandtabletopsimulationstoimproveorganizationalpreparedness.
• Manageandoptimizesecuritymonitoringtechnologiesincluding
  
  SIEM, SOAR, EDR/XDR, IDS/IPS, andthreatintelligenceplatforms.
• Ensureappropriatelogingestion,correlationruletuning, andcontinuousenhancementofdetectioncapabilities.
• Driveautomationinitiativestoimproveresponseefficiencyandreducemanualanalystworkload.
• Partner with
  
  IT andinfrastructureteamstoprioritizevulnerabilityremediationbasedonrisk,exploitability, and business impact.
• Align
  
  SOCoperationswithapplicableregulatoryandcybersecurityframeworkssuchas NIST CSF, ISO 27001, and industry-specific requirements.
• Hire,mentor, and develop
  
  SOCpersonnel,establishingcareerprogressionpathsandconductingperformanceevaluations.
• Provideregularreportingto seniorleadershiponthreattrends,riskposture, andsecurityoperationseffectiveness.
• Translatetechnicalfindingsintoclearbusinessrisklanguageforexecutiveandboard-levelaudiences.
• Supportinternalandexternalaudits,regulatoryinquiries, andcompliancereportingrequirements.

EDUCATION

• Bachelor’sdegreein
  
  Cybersecurity,Information Technology, Computer Science,orrelatedfield(orequivalentexperience)
• Industry Standard Technical Certifications
• CISSP (preferred)
• CISM (preferred)
• CEH (required)
• Security+ (required)

EXPERIENCE

• 8+ years of experience in cybersecurity operations.
• 3+ years of experience managing security teams, SOC functions and multi market/client environments (MSP)
• Experience leading incidentresponsein enterprise environments.
• Hands-on experience with SIEM platforms (e.g., Splunk, Sentinel,QRadar).

REQUIREMENTS

• Strong understanding of threat detection, log analysis, and network security principles..
• Strong interpersonal and communication skills, with the ability to work effectively in a team environment.
• Detail-oriented and highly organized, with the ability to manage multiple projects simultaneously.
• Familiarity with industry standards, regulations, and best practices.
• Willingness to learn and adapt tonew technologies and methodologies.

KNOWLEDGE

• SIEM andlogmanagementplatforms
• Firewalland IDS/IPStechnologies
• Cloudsecuritymonitoring(Azure, AWS, GCP)
• Vulnerabilitymanagementtools(Nessus,Qualys)

ENVIRONMENTAL WORKING CONDITIONS

• Standardofficeenvironment,mostdaysatcomputer
• Requirestravelbutwillbelimitedto asneeded

PHYSICAL/MENTAL DEMANDS

• Requires sitting and standing associated with a normal office environment.
• Manual dexterity using a calculator and computer keyboard.

ORGANIZATIONAL REQUIREMENTS

• HOPCoMission, Vision and Values must be acknowledged and adhered to

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

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