IT, Application Support Analyst
Listed on 2026-06-13
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IT/Tech
IT Business Analyst, IT Support, HelpDesk/Support, Data Analyst
Castle Biosciences – IT, Application Support Analyst
Location:
Pittsburgh, PA – Full‑time, onsite.
Start date:
June 15, 2026.
- Excellent Annual Salary + 20% Bonus Potential
- 20 Accrued PTO Days Annually + 10 Paid Holidays
- 401K with 100% Company Match up to 6%
- 3 Health Care Plan Options + Company HSA Contribution
- Company Stock Grant Upon Hire
As an Application Support Analyst, you will work within the IT department supporting internal software applications that power Castle Biosciences' core business functions. You will serve as the first line of support for users, triage and resolve level 1 issues, assist users with production support by resolving data issues, and address knowledge and process gaps. Higher level tickets will be escalated to the appropriate IT teams.
You will document root causes, maintain priorities to meet SLAs, and communicate status updates to end users. You will acquire, analyze, and monitor logs to perform root cause analysis, update documentation, maintain a self‑help knowledge base, identify and reproduce bugs for new work items, and create ticket resolution processes for ongoing defects.
- Bachelor's degree in Information Technology, Computer Science, Data Analytics, or Data Science, plus at least 1 year of relevant experience, or a minimum of 4 years of relevant work experience.
- Basic SQL experience and understanding of relational database concepts.
- Experience writing Knowledge Bases and End User Guides.
- Excellent business communication and customer service skills.
- Knowledge of databases, IT systems, and IT troubleshooting.
Monday to Friday, full‑time position with standard working hours. In‑office 5 days a week.
Work AuthorizationAll candidates must be legally authorized to work in the United States. Currently, Castle Biosciences does not sponsor H‑1B visas, OPT, or employment‑related visas.
Equal Employment OpportunityCastle Biosciences is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities. If you have a disability and need a reasonable accommodation to search for a job opening or to submit an online application, please e‑mail Reasonable Accommodations This email was created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online.
No third‑party recruiters, please.
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