Engineer​/Sr Engineer, IT Site Reliability

Engineer/Sr Engineer, IT Site Reliability

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Posting Start Date
: 6/9/26

Location
:
Rio West E Bldg (PHX-RWE1)
Cities
:
Phoenix - AZ
Requisition : 86198

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.

Feel free to enrich both your personal and work life and hop on board!

• Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise, and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.
  
  Feel free to enrich both your personal and work life and hop onboard!
• The SRE domain is responsible for enabling innovation and velocity of change while ensuring system reliability focusing on the critical features and functionality within products and platforms. It handles monitoring, automating, and improving the reliability, performance, and availability of software systems. Team members in this domain work on tasks such as automating manual processes and operations, building effective monitoring & alerting into systems, participating in system design and capacity planning, and ensuring the smooth operation of systems applications with a focus on application availability and preventing incidents.

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Ensure key stakeholders, product owners, and platform owners are informed of reliability concerns and their potential impact on the customers' experience.
• Design, code, test and deliver solutions to automate manual operation (i.e., “TOIL”).
• Lead operations support and on-call rotation shifts (could include weekends and holidays), for SRE supported systems and products, and coordinate application observability, incident response, root cause analysis, and post-mortem analysis as needed.
• Collaborate with stakeholders such as product and platform owners, to define service level objectives (SLOs), and service-level indicators (SLIs) for system operations focused on the critical features of the customers’ journey and experience.
• Track and manage reliability performance against agreed SLOs, in partnership with IT monitoring teams or other stakeholders, and ensure systems continue to meet SLOs over time.
• Provide expert knowledge on reliability approaches, to ensure our organization achieves its goals and roadmap for reliability.
• Champion reliability as being treated as a feature in products and platforms and promote the concept across all phases of the software development life cycle.
• Create dashboards and reports to communicate key metrics, to product owners and key stakeholders.
• Contribute to documentation and runbooks for owned applications based on operational experience, user feedback, and application changes.

Minimum Qualifications
- Education & Prior Job Experience

• Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
• 3+ years of experience designing, developing, operating, and/or implementing large-scale solutions in production environments

Preferred Qualifications
- Education & Prior Job Experience

• Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical…