ServiceNow Sr Tech Lead
Listed on 2026-06-14
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IT/Tech
IT Project Manager, IT Consultant, Systems Analyst, IT Support
Job Details
Date Posted:
Country: United States of America
Location: US-AZ-REMOTE
Position Role Type: Remote
Immigration Sponsorship: The company will offer immigration sponsorship for this position, if needed.
Security Clearance: None/Not Required
What You Will DoThe Service Management Platform organization is seeking a highly skilled and driven Service Now Senior Technical Lead to support and lead the delivery of Service Now solutions while collaborating with Product Managers, Business Analysts, Architects and stakeholders to drive business value. This Senior Technical Lead role will be an agile advocate for relentless improvement of the Service Now platform while promoting development best practices and standards across multiple agile squads.
This highly experienced individual will work across 6 or more agile squads to design, develop and support applications and workflows (ITSM, ITOM/ITAM, HRSD, Accounts Payable, portal and integrations) and lead efforts to troubleshoot complex issues and improve the overall performance and stability of the platform. This experienced individual will be expected to provide mentoring and guidance to other developers on the Service Management Platform team.
- Provide technical oversight and support across all areas of the RTX Service Now platform.
- Ensure solutions are built in accordance with best practices while ensuring adherence to RTX Governance, compliance and organizational standards.
- Provide resolution and guidance on complex technical issues while serving as the U.S.
-based Senior Service Now Technical Lead. - Provide guidance in alignment to best practices and standards on integrations between Service Now and other enterprise systems (e.g. Workday, Salesforce).
- Collaborate with Service Now Product Managers, Business Analysts and Architects to review requirements and provide and implement design recommendations.
- Support upgrades, patches and health checks to ensure overall sustainability of the Service Now platform.
- Stay current on Service Now platform updates, new features and industry trends. Proactively propose enhancements and other platform improvements to drive continuous improvement of the Service Now platform.
- Minimum 10+ years of extensive hands‑on experience in design, development and delivery of the Service Now solution in a global environment.
- Deep Service Now technical expertise including custom application development and scripting experience across most areas of the platform including ITSM, ITOM/ITAM, HRSD, Accounts Payable, integrations and portal.
- Strong ability to effectively collaborate with all levels within the organization including leadership, Product Managers, Business Analysts, Architects, and stakeholders.
- Ability to lead and mentor technical teams as well as support code peer reviews and be a strong advocate of best practices.
- Advanced proficiency in scripting languages used within Service Now including JavaScript, Glide Script, Angular.
- Experience in Virtual Agent, Agent Workspace, UI Builder, Flow Designer and Platform Analytics.
- Extensive experience with REST/SOAP integrations and scripted REST APIs.
- Strong analytical, interpersonal, verbal and written communication skills.
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- Service Now Certified System Administrator (CSA)
- Service Now Certified Application Developer (CAD)
- Certified Implementation Specialist – ITSM or HRSD
- ITIL Foundation certification
- Experience with the Scaled Agile Framework (SAFe) or other Agile software development methodology.
The salary range for this role is 132,400 USD – 251,600 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.
Hired applicants may be eligible for benefits, including but not limited to medical, dental, vision, life insurance, short-term disability, long-term…
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