Enterprise Patch Service Analyst

Responsibilities

• Patch Management Support:
  Identify, track and remediate patch vulnerabilities across the system enterprise, including server, workstation and system device support.
• Incident, Task & Change Management:
  Assign, track, update and complete related patch support tickets, tasks and change activities centric to patch and vulnerability management support in the Client environment.
• KRI & SLA Tracking:
  Capture and monitor metrics on designated key risk indicators and service level agreements covering patch management reporting in the Client system enterprise.
• Cross-Team Collaboration and Support:
  Act as a liaison between Enterprise Patch Services (EPS) and IT support, business, and solution teams to ensure proper support coordination, effort transition and patch remediation work throughout the enterprise.
• Tool Familiarity:
  Detailed support knowledge leveraging IT tools including Microsoft Configuration Manager (MCM / MECM / SCCM), Intune, Service Now, Power Shell Scripting/Toolmaking, Rapid7, Patch
  
  MyPC, Windows OS, Power BI, Active Directory (AD), Entra , Azure and Linux OS.
• Software Packaging:
  Design, build, and deploy related patch application updates and install packages via the EPS team support tools (including but not limited to MECM).
• Project Support:
  Coordinate and support both assigned EPS team project work as well as cross-department collaboration efforts.
• Continuous Improvement:
  Identify patch support issues and trends and recommend process improvements to enhance vulnerability remediation efficiency and system stability.

• 3+ years of experience in IT Vulnerability Management, IT Application Support, IT Networking, IT Operations, or related support role.
• Strong Analytical and communication skills with a focus on cross-functional collaboration.
• General support knowledge involving the Financial-Banking industry preferred.