Director, UW Business Systems & Tools

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

The Business Applications Director is responsible for leading the strategy, development, and optimization of centralized P&C Underwriting systems and tools that support underwriting business rules and decisioning. This role oversees the design and implementation of centralized business rules to ensure consistency, scalability, and alignment with business objectives.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations:
San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Chesapeake, VA, or Tampa, FL.

Relocation assistance is not available for this position.

What you'll do:

• Direct human and technical resources supporting business processes and applications, taking into account current and future business needs and opportunities.

• Manage the identification, research, and analysis of business, process, and technology opportunities.

• Provide direction to staff, influencing and implementing business and process improvements, leveraging change management skills and processes.

• Oversee advisory processes and provide high level consulting with customers on matters related to overall business analytics and decision support solutions.

• Ensure that team maintains understanding of business processes, supporting applications, and strategic direction.

• Collaborates and exchanges information with team members, customers, and information services to ensure dependencies, risks, and opportunities are identified.

• Manage team projects and activities using project management methodology.

• Directs independent research of complex business issues requiring expert level knowledge of business principles and theories.

• Lead/participate in development and/or maintenance of complex business analytics and decision support solutions.

• Provide work direction and coaching for employees in group and makes pay and performance decisions for staff.

• Develop and tracks metrics appropriate for projects and processes. ​

What you have:

• Bachelor's degree; OR 4 years of relevant education and/or experience.

• Minimum 8 years’ experience working in Property & Casualty underwriting business rules and systems.

• Minimum 3 years’ direct supervisory experience or leadership of projects of equivalent length and complexity. ​

What sets you apart:

• Familiarity with systematic tools and platforms that drive execution of underwriting business processes, rules and workflows.

• Experience supporting or working within underwriting environments, with understanding of underwriting processes and decisioning.

• CPCU (Chartered Property Casualty Underwriter) designation.

• Strong communication skills with the ability to engage stakeholders in a clear, conversational, and collaborative manner

• Demonstrated attention to detail, with the ability to manage complexity and ensure accuracy in execution

• Curious mindset with a desire to continuously learn, challenge existing processes, and identify opportunities for improvement

• Self-motivated with a proactive approach to problem solving and ownership of outcomes

• Demonstrated ability to navigate ambiguity and competing priorities, with a solution-oriented mindset and focus on delivering results

Compensation range: The salary range for this position is: $ - $.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process…