Sr. Sales Engineer, Southwest

Who We Are

Ready to make a real impact in cybersecurity? At Critical Start, we’re not just protecting organizations; we’re redefining how it’s done. We’re a team united by an inspiring purpose: to stop breaches, simplify security, and shape the future of cyber defense. If you’re passionate about cutting-edge technology, thrive in a collaborative environment, and want your work to truly matter, you’ve found your home.

We deliver 24x7 AI-accelerated, human-validated detection, investigation, and response across IT and OT. This means we cut through the noise, investigate real threats, and take trusted, SLA-backed action—all powered by the brightest minds and the latest AI. Since 2012, we’ve been helping organizations outpace evolving attacks with faster response, fewer escalations, and measurable risk reduction.

Innovation isn’t just a buzzword here; it’s our DNA. We pioneered the first MOBILESOC app for on-the-go detection and response, infused AI into automated alert resolution to eliminate noise, and slashed investigation time by an astounding 99.3%. We’re transforming how security teams work, and you could be a part of it. From AI-assisted triage to analyst copilots that elevate human expertise, we combine machine intelligence with human judgment to deliver outcomes our customers’ trust.

If you’re looking for a high-trust, high-impact team where your ideas are amplified by AI and valued by colleagues and customers alike, Critical Start is the place for you. Come build the future of cybersecurity with us.

The role of Sr. Sales Engineer, also known as a Security Consultant at Critical Start, is of paramount importance as you take on the mantle of the primary technical support for our Managed Detection & Response (MDR) Offering within the sales process. Your profound knowledge in cybersecurity, coupled with strong interpersonal abilities, will be pivotal in aiding potential customers to comprehend how our MDR solution can elevate their existing detection and response programs.

Your regular duties encompass a range of activities, such as providing comprehensive solution overviews and conducting immersive “day in the life” portal demonstrations. Collaborating closely with the assigned Account Executive(s) and Channel Partners in your designated territory, you’ll jointly craft and execute a sales plan aimed at achieving success. The crux of your role involves employing your technical proficiency and adept communication skills to underscore the value of our MDR solution throughout the sales journey.

Leveraging your cybersecurity expertise, you’ll guide customers in comprehending the advantages and potential of our MDR offering, demonstrating how it can bolster their organization's security stance. Through solution overviews and interactive demos, you’ll shine a light on the functionalities and features inherent in our MDR platform. Along with Account Executive(s) and Channel Partners, you’ll work collaboratively to identify customer requirements, address any technical queries or uncertainties, and offer tailored solutions that align precisely with their needs.

In the process, you’ll cultivate robust relationships with potential customers, gaining insight into their unique challenges and presenting our MDR offering as the optimal solution.

Your role as a Sr. Sales Engineer holds substantial importance within the sales team. You’ll contribute to the overarching sales strategy, thereby fostering revenue growth. Your adeptness and your knack for effectively showcasing the capabilities of our MDR solution will be a linchpin in acquiring new customers and expanding our foothold in the market.

In your designated geography (southwest), you will have direct interaction with Critical Start's potential customers, Sales Representatives, Channel Partner Representatives, and Sales Engineers. Your responsibilities will include:

• Participating in regular discussions about our CORR (Cyber Operations Risk & Response) platform and SOC capabilities.
• Utilizing supporting materials to illustrate how our MDR offering can seamlessly integrate into the incident response workflow of potential…