IT Operations Specialist

IT Operations Specialist – Phoenix, AZ

This position is fully onsite in the Phoenix, AZ office.

• Provide Tier II support for Firm desktops, laptops, print devices, mobile devices, and peripherals.
• Image and configure computers for new employees.
• Support Windows operating systems and application software, including Citrix, Adobe Acrobat, Microsoft Office, Internet Explorer, Workshare Protect, and Omtool.
• Perform minor repairs, cleaning, and maintenance of office printers.
• Provide Tier II support for remote Firm locations.
• Prepare, package, and ship equipment to Husch Blackwell locations.
• Participate in a rotating on‑call schedule to assist customers after normal business hours.
• Maintain the Firm’s asset database and support the physical IT asset lifecycle (deployment, upgrade, decommission).
• Support remote Workdays by working from a remote location when the office is on a remote workday.
• Provide Tier II support for Citrix and supported applications.
• Assist with audio‑visual conferencing, high‑profile presentation setups, and offsite events for attorneys and clients.
• Deploy, support, and repair smartphones, including iPhones and Android devices.
• Coordinate with mobile carriers (Verizon, AT&T) and support mobile users with wireless connections, broadband cards, and remote connectivity scenarios.
• Act as local point of contact for all technical support needs in the assigned regional location(s); liaise with corporate headquarters IT team and management on assigned office technical support needs.
• Other duties as assigned.

• High School Diploma or GED required; 2‑year degree preferred or an equivalent combination of professional and educational experience.
• 3+ years of relevant Help Desk experience, preferably in a professional services environment.
• Knowledge of PC hardware and printer hardware.
• Certifications Desired:
  • A+, Net+
  • Microsoft: MTA / MCTS / MCITP / MOS
  • Dell Hardware Certification
• Skilled Area Requirements:
  • Active Directory
  • Networking TCP/IP
  • Windows Operating Systems
  • Microsoft Office Suite
  • IP Telephony
  • Video Conferencing
  • Document Management Systems
  • iOS and Android Devices
  • Remote Access Troubleshooting
  • Citrix Support
  • Broadband Cards
  • Digital Dictation Devices

This position requires team members to regularly sit at a desk and in the server room, move IT equipment up to 20 pounds, and occasionally work at other employees’ stations. Individuals must remain stationary 50% of the time and frequently operate a computer and communicate with other professionals regarding IT needs.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities, or requirements. The Firm will provide reasonable accommodations as necessary to allow an individual with a disability to apply for and/or perform the essential functions of a position. If you need assistance to accommodate a disability, please contact HR.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.