Wireless Radio Supervisor; Lead User Technology Specialist - IT Services Department

Position: Wireless Radio Supervisor (Lead User Technology Specialist) - IT Services Department
ABOUT THIS POSITION

The Information Technology Services Infrastructure Team, Wireless Radio Network section provides operation and maintenance for the Regional Wireless Cooperative (RWC) Mission Critical Public Safety Network which includes the 700 MHz P25 system as well as the Fire Hazard Zone VHF system. The RWC Network provides mission critical radio communications for over 19,000 member radios as well as 20,000 interop partners. Interop partners range from DEA, FBI, US Marshall, Custom and Border Patrol, Gila River Indian Community and more.

ITS Microwave/Transport Team provides operation and maintenance for the transport/backhaul for the RWC Network. This team designs the backhaul to be completely redundant and it operates  percent. ITS Radio Shop Team is responsible for maintaining all City of Phoenix (COP) radios. This includes portable and mobile radios and handling drive-in repairs. COP departments have over 15,000 radios to maintain.

The ITS Wireless Radio Network section is seeking two Wireless Radio Supervisors (Lead User Technology Specialist). As a Wireless Radio Supervisor you will oversee the transport and backhaul infrastructure for the RWC Public Safety Network, a critical system serving 22 Phoenix-area agencies. This role manages a team of technical professionals, ensuring the reliability of microwave radio systems and fiber circuits. Additionally, this role requires hands-on experience in designing and maintaining microwave/Ethernet networking equipment, strong supervisory skills, and experience in vendor project coordination and procurement.

Please note:

both positions require full-time, in-office/onsite attendance, as well as participation in a scheduled on-call rotation. Each supervisor will be responsible for overseeing a team comprised of four Radio Technicians and one Senior Radio Technician as direct reports

IDEAL CANDIDATE

* Extensive knowledge in microwave radio design and installation.

* Proficiency and comprehension of Ethernet network equipment.

* Proficiency in delivering clear verbal and written communication to diverse audiences, including sworn officers and professional staff.

* Working knowledge of FCC licensing regulations to support effective oversight of wireless radio network activities.

* Understanding of Emergency Responder Radio Communication Systems (ERRCS) and code-compliance functions

* Proven leadership capabilities, including supervising technical support staff, delegating tasks, coordinating workloads, and fostering a high-performance team environment.

* Familiarity with portable and mobile two-way radios, including their operation, programming, and troubleshooting.

* Advanced troubleshooting skills with the ability to diagnose complex issues in microwave, transport/backhaul, and Ethernet network systems.

SALARY

Pay Range: $90,916.80 to $/annually.

Hiring Range: $90,916.80 to $/annually.

Pay Range Explanation:

* Pay range is the entire compensation range for the position classification.

* Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

Internal Only:
Please understand that this is pay grade 064. If selected, your salary offer will be based on the applicable promotion or demotion worksheet in accordance with the City Pay Ordinance.

* Promotions occur when the last two digits of the pay grade increase.

* Demotions occur when the last two digits of the pay grade decrease.

* Lateral transfers occur when there is no change to the last two digits of the pay grade.

* When there is a change in the first digit of the pay grade, there may also be a change to your classification or unit.

Your job classification can be found in eCHRIS  Personal Details under your name, located in the top left section of the page.

The pay grade and classification/unit of your current position may be found by looking up your job title on the job description page.

BENEFITS

A comprehensive benefits package is offered which includes:

* Traditional pension with employer and employee contributions,  for more details:
Pension Information

* 401(a) and 457 plans with employer contributions

* Choice of generous medical HMO, PPO, or HSA/HDHP plans

* Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan

* Wellness incentive of up to $720 annually

* Dental, vision, and life insurance options

* Employer paid long-term disability

* Free Bus/light rail pass

* Tuition reimbursement program up to $6,500 per year

* Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days

* Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period

* Federal Student Loan Forgiveness offered through Savi

For more details, visit:
Unit 007 Benefits

MINIMUM QUALIFICATIONS

* Four years of…