Senior Service Desk Technician - Request
Job in
Phoenix, Maricopa County, Arizona, 85003, USA
Listed on 2026-06-17
Listing for:
Magnit Direct Sourcing
Full Time
position Listed on 2026-06-17
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Desktop Support
Job Description & How to Apply Below
Senior Service Desk Technician
Position Details:
- Hybrid approach
: 2‑3 days onsite (minimum 2 days) and 1‑2 days work‑from‑home. Must be local to Phoenix, AZ 85016. - Location
: 4742 North 24th Street, Suite 400, Phoenix, AZ 85016. - Work schedule
:
Monday‑Friday, 40 hours per week. Overtime is rarely required. - All Edelman locations provide validation parking at no cost.
- Client may later convert this contract role to full‑time after 3 months.
- Role level
:
Senior; will act as escalation point and multitask across responsibilities. - Ticketing system:
Jira. - Top Responsibilities
:
Service Desk triage (levels 1 & 2), incident and service request resolution, laptop replacement and provisioning projects, inventory and asset management.
Duties:
- Service Desk triage
- Ticket incident resolutions
- Service request resolutions
- Projects (e.g., company‑wide laptop replacements)
- Inventory management
- Asset management
Required Skills:
- Bachelor’s degree in IT or equivalent experience
- ITIL
- Jira
- Microsoft Office 365
- Active Directory
- CMDB
- Knowledge base
- Asset management
- Troubleshooting
- Customer service
- Time management
Pay Transparency:
- Hourly rate: $30.00 – $30.00 W‑2
- Benefits:
Medical, Dental, Vision, 401(k) (eligible after minimum hours).
Position Requirements
10+ Years
work experience
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