Senior Service Desk Technician - Request

Senior Service Desk Technician

Position Details:

• Hybrid approach
  : 2‑3 days onsite (minimum 2 days) and 1‑2 days work‑from‑home. Must be local to Phoenix, AZ 85016.
• Location
  : 4742 North 24th Street, Suite 400, Phoenix, AZ 85016.
• Work schedule
  :
  Monday‑Friday, 40 hours per week. Overtime is rarely required.
• All Edelman locations provide validation parking at no cost.
• Client may later convert this contract role to full‑time after 3 months.
• Role level
  :
  Senior; will act as escalation point and multitask across responsibilities.
• Ticketing system:
  Jira.
• Top Responsibilities
  :
  Service Desk triage (levels 1 & 2), incident and service request resolution, laptop replacement and provisioning projects, inventory and asset management.

Duties:

• Service Desk triage
• Ticket incident resolutions
• Service request resolutions
• Projects (e.g., company‑wide laptop replacements)
• Inventory management
• Asset management

Required Skills:

• Bachelor’s degree in IT or equivalent experience
• ITIL
• Jira
• Microsoft Office 365
• Active Directory
• CMDB
• Knowledge base
• Asset management
• Troubleshooting
• Customer service
• Time management

Pay Transparency:

• Hourly rate: $30.00 – $30.00 W‑2
• Benefits:
  Medical, Dental, Vision, 401(k) (eligible after minimum hours).