Help Desk Technician

Who We Are

Swift Transportation has been an industry leader since the 1960s. As the largest truckload carrier in America, we operate nationwide and provide a collaborative environment for drivers, shop employees, and office staff. Our culture thrives on continual learning, improvement, and diverse advancement opportunities.

Act as liaison between customers and the IT department; serve as the first point of contact for end‑users, answer queries, and provide basic troubleshooting to keep internal IT systems operational.

• Respond to technical assistance requests by phone, e‑mail, or a help‑desk management system.
• Provide first‑line support for information technology issues (calls, walk‑ins, e‑mails, etc.).
• Complete tickets to track IT‑related problems.
• Monitor performance and utilization of all system hardware, software, and networks; ensure optimal use of resources such as CPU cycles, disk space, response time, and network connections.
• Track issues from start to resolution, updating the internal knowledge‑base and communicating outcomes with relevant business units.
• Escalate complex problems to the appropriate tier‑level support teams and act as liaison during escalation.
• Prepare daily status reports and shift handover reports.
• Maintain knowledge of ITIL methodology, change leadership, and risk processes to improve troubleshooting and problem resolution.
• Develop technical and business skills through assignments, training, and professional participation.
• Foster a positive work atmosphere and build positive relationships across company departments.
• Proactively assist others in achieving organizational objectives.

• Previous work experience preferred.
• Strong communication skills required.
• Ability to interact professionally with all employees.
• Experience providing solutions to customer issues.
• Excellent customer service abilities for all help‑desk requests.
• High School Diploma or equivalent required.
• Associate’s degree in Information Systems or a related field preferred.

$19.39 – $26.46 Hourly

Benefits include: 401(k), medical, dental, vision, disability, supplemental and life insurance, pet insurance, employee stock purchase plan, paid training, wellness programs, flexible spending account, tuition assistance (subject to change), military leave, and vendor discounts.

Volunteer opportunities support our communities through partnerships with Children’s Miracle Network and Habitat for Humanity.

Training, development, and growth opportunities: we provide dedicated training, tools, and resources to help employees thrive and advance.

Diversity, equity, and inclusion: a diverse workforce fuels innovative solutions, and every employee’s voice matters.

The Company is an equal‑employment‑opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information, or any other consideration made unlawful by applicable laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.