Printer field breakfix Technician

Our client, a leading provider of technology support services, is seeking a Printer field breakfix Technician to join their team. As a Printer field breakfix Technician, you will be part of the Service Support Department supporting Customer Service Teams. The ideal candidate will have strong mechanical aptitude, excellent problem-solving skills, and a proactive attitude which will align successfully in the organization.

Job Title: Printer field breakfix Technician

Location: Phoenix, Arizona

• Provide hardware support and related services for HP’s PC Products, including laptops, desktops, RPOS, and workstations.
• Configure hardware, software, and simple network components on customer sites.
• Perform unit repairs and troubleshoot hardware issues, including printers and related peripherals.
• Manage critical service events, educate customers about technology, and ensure complete customer satisfaction.
• Collaborate with escalation personnel and assist in technical action plans to resolve issues efficiently.

• Technical or mechanical hardware repair experience with a demonstrated aptitude for learning new technology.
• High School diploma or equivalent; college education and additional hardware training preferred.
• Ability to lift and move up to 50 pounds, and work in physically demanding environments.
• Availability to work scheduled and unscheduled overtime, including non-traditional workdays and holidays.
• Onsite customer-facing experience with excellent communication skills.

• Opportunity to work in a dynamic, fast-paced environment with a dedicated team.
• Develop technical skills and gain valuable industry experience.
• Be part of a company committed to customer satisfaction and professional growth.
• Work in a supportive environment that values diversity and inclusion.
• Competitive pay rate aligned with industry standards.

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay